Housing Stability Resource Navigator/Liaison (Crisis Intervention) - Bilingual Required

Community Action Organization • Hillsboro, OR

5d • $23 - $25 • Hybrid

About The Position

Community Action is seeking a compassionate and skilled Housing Stability Resource Navigator/Liaison to conduct comprehensive assessments and provide critical crisis intervention services to low-income households. This key role operates within different systems of care across Washington County, utilizing culturally responsive, trauma-informed, and people-centered practices to provide equitable access to essential services.

Requirements

• Minimum of a High School Diploma/Equivalent plus at least three (3) years in eligibility determination, including phone and face-to-face customer/client intake.
• Bilingual Requirement: REQUIRED to be fully bilingual (verbal and written) in Spanish.
• Proven experience de-escalating crisis situations and providing trauma-informed client services.
• Experience coordinating with other professionals and social service agencies.
• Ability to adapt quickly to changing client needs and make independent decisions based on those needs.
• Intermediate computer literacy in MS Word, Excel, Outlook, and related software programs.
• Demonstrated experience completing data entry with a high degree of accuracy into computer databases.
• Ability to work effectively and collaboratively in a diverse work environment and communicate effectively both orally and in writing.
• Must have a valid driver's license, maintain a good driving record, and provide proof of insurance for personal vehicle.

Nice To Haves

• Familiarity with Washington County community resources.
• Experience with client databases, specifically OPUS and/or ServicePoint.

Responsibilities

• Conduct phone-based or face-to-face comprehensive assessment interviews with low-income Washington County households.
• Independently provide on-site crisis intervention and make immediate, independent decisions based on presenting client needs.
• Determine eligibility and initiate referrals for a variety of critical programs, including Rent Assistance, Utility Assistance, CARE Assessment, Community Connect, and Oregon Health Plan navigation.
• Allocate resources to households based on assessment results and in-depth knowledge of Community Action and Washington County resources.
• Function independently as part of an interdisciplinary team with staff from partner agencies (e.g., Providence, Family Justice Center).
• Provide services to individuals and families outside of the main office (e.g., schools, homes, community organizations) to promote equitable access.
• Maintain real-time, accurate, complete, and confidential records, including strict data entry into multiple computer record systems/databases (statewide client databases).
• Maintain a comprehensive understanding of eligibility requirements for all Community Action and community partner programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED