Administration Receptionist/Resource Navigator-Bilingual Required

Mid-Willamette Valley Community Action Agency • Salem, OR

10d • $22 - $24 • Onsite

About The Position

Mid-Willamette Valley Community Action Agency (MWVCAA) is seeking a mission-driven individual to join their team as an Administration Receptionist/Resource Navigator. This role is crucial in supporting the agency's mission to reduce the impacts of poverty by providing telephone coverage, reception, and clerical assistance. The position also involves connecting clients to agency and community resources, directly contributing to the efficiency of programs and the overall mission. MWVCAA offers competitive pay, a rich company culture that values diversity, and an array of benefits, with the primary reward being the satisfaction of helping the community.

Requirements

• High School Diploma or General Education Degree (GED).
• One year of relevant social services experience.
• One year of office/clerical experience.
• Equivalent combination of education and experience may be considered.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Successful registration with the Central Background Registry of the Child Care Division.
• Candidate must pass pre-employment and drug/alcohol screenings.
• CPR/First Aide Certification within 60 days of hire.
• Demonstrates tact, diplomacy and empathy when communicating with clients, staff and community partners.
• Basic proficiencies in computers, Microsoft Word, Excel and Outlook, database software, and web tools.
• Knowledge of/or experience with the principles of trauma-informed care, trauma awareness, working with unsheltered or vulnerable populations.
• Effective interpersonal communication skills, in both oral and written form.
• Bilingual English-Spanish skills are required for this position.
• Must pass a bilingual exam demonstrating fluent speaking, reading, and writing in English and Spanish.

Nice To Haves

• Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.

Responsibilities

• Providing telephone coverage, reception, and clerical assistance.
• Distributing mail, word processing, photocopying, filing, or other projects as assigned.
• Assisting in connecting clients to applicable agency and community resources.
• Answering multi-line telephones in a positive, timely manner.
• Providing basic program information for all agency programs.
• Screening and transferring calls appropriately.
• Taking thorough and accurate telephone messages and delivering them promptly.
• Checking agency voicemail regularly and returning calls when applicable.
• Greeting visitors to the office and providing friendly, informative service.
• Providing pamphlets and other basic program information.
• Connecting visitors with programs by providing contact and site address.
• Assisting visitors by answering questions, seeking out appropriate staff to assist them, or making referrals.
• Ensuring that all visitors, staff and guests are greeted promptly, listening to ensure for understanding and directing them in a professional, calm demeanor.
• Processing incoming and outgoing agency mail.
• Utilizing postage meter and other office equipment.
• Date stamping correspondence and distributing it appropriately and promptly.
• Dropping off outgoing mail in the USPS collection box at the end of each day.
• Occasionally taking checks to the post-office as needed.
• Providing clerical support whenever possible in the areas of typing, photocopying or other administration projects.
• Maintaining administrative supplies and contacting service personnel for copier and postal machine issues.
• Ensuring stamps, vouchers, gift cards, bus passes and A/P checks are logged and secured at all times per Finance Department instructions.
• Distributing paychecks according to procedures, including checking I.D. and requiring staff to initial the paycheck pick-up list.
• De-escalating visitors that may have complaints or demand to speak to staff.
• Contacting 911 in an emergency and using the all-call phone to alert staff of a fire or other emergency, according to procedures.
• Reporting suspicious activity promptly to management and carrying out instructions.
• Following HR procedures with new staff during New Staff Orientation, and other HR events such as hiring events or committee meetings to ensure the conference rooms are booked in advance.
• Administering the volunteer registration process for agency volunteers.
• Submitting background checks in a prompt manner, following up and reporting status of clearing weekly to managers with volunteer projects such as Warming and Outreach.
• Rotating kitchen duty (clean-up and coffee-making) with other programs in the Main Office.
• Complying with MWVCAA safety and personnel policies, including punctuality and attendance.
• Helping clients access services beyond housing, including food; childcare; education; mental health services; healthcare; transportation; and/or employment resources.
• Identifying and coordinating access to resources, working with community partners, and establishing and maintaining an active working relationship with Programs within the Agency.
• Maintaining working knowledge of local resources.

Benefits

• 401k contribution after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision and Dental Insurance
• For some positions, employees may be eligible for company‑sponsored continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED