Housing Stability Case Manager

Minnesota Assistance Council for Veterans•Moorhead, MN

8d•$50,000 - $57,000•Hybrid

About The Position

This position provides intensive case management services to Veterans and their families who are homeless or at risk of becoming homeless. The work of this position involves conducting client assessments (including financial, personal, and crisis) to identify issues/barriers and creating a housing stability plan with the Veteran to address the needs defined by the assessment. This position will primarily serve Veterans and families in the Moorhead area, while also providing case management services to participants located in Bemidji and St. Cloud as needed. The position will coordinate closely with staff and community partners located in these areas to support participants, ensure continuity of services, and address housing stability needs. Occasional travel to these communities may be required based on participant and program needs.

Requirements

Strong communication skills to communicate directly with Veterans and community providers
Strong problem-solving skills and ability to work under tight timeline toward crisis resolution for Veterans seeking assistance in crisis situations
Strong organizational and time-management skills, with the ability to manage multiple participant cases and competing priorities across multiple service areas
Ability to work independently in a mobile/community-based setting while maintaining regular communication and collaboration with supervisors, program staff, and community partners
Experience and comfort with entering and managing information within a comprehensive database system
Ability to coordinate services across multiple geographic locations and collaborate effectively with staff and providers serving participants in different communities

Nice To Haves

College degree in relevant field (social work, human services) preferred
Experience providing case management or direct services to individuals experiencing homelessness, housing instability, mental health challenges, substance use, or other barriers to stability
Experience working with Veterans and/or knowledge of Veteran-specific needs, resources, and service systems preferred
Ability to present information and program resources to small groups and community partners
Veteran, or knowledge of veteran issues, preferred
Knowledge of client tracking systems and database background
Proficiency in Microsoft Word, Outlook and Excel

Responsibilities

Perform intake that includes: required documentation for admission, referral needs, explanation of program and expectation
Develop a housing plan with the veteran/household which includes short-term and long-term goals with objectives and update case plan as required
Provide mobile case management from a harm-reduction, strength-based model
Provide financial assistance in accordance with program policies and procedures
Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self-determination
Attend supervisory, case conferencing, and other meetings as directed
Connecting participants to necessary services by coordinating with other service providers to ensure access, eligibility and follow-through by participant and provider
Conduct ongoing evaluations of the participant’s progress through the plan, reassessment and adjustments to plan
Maintain strong working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available
Works with other program staff to ensure compliance with grant outcomes
Provide case management and Veteran services to participants in Moorhead, Bemidji, St. Cloud, and surrounding areas as needed, including coordination with staff and community partners located in these communities to ensure participants have access to appropriate services and resources.