Housing Specialist

HOM, INC.•Phoenix, AZ

14h

About The Position

The Housing Specialist manages a high-volume caseload in supportive housing and rental assistance programs funded by state, federal, local, and partner agencies. The role supports participants throughout the full program life cycle, from admission and move-in through ongoing requirements, housing changes, move-outs, and possible program termination. It balances customer service, compliance, documentation, accuracy, and follow-through. Housing Specialists apply program rules consistently, maintain audit-ready records, communicate clearly and professionally, and coordinate with internal and external stakeholders to support successful housing outcomes.

Requirements

High School Diploma or GED.
Strong attention to detail and ability to produce accurate, timely, and well-organized work in a compliance-driven environment.
Strong organizational skills and ability to manage multiple priorities and deadlines.
Strong communication and interpersonal skills, including ability to explain complex information clearly and build effective working relationships.
Sound judgment, professionalism, and ability to maintain appropriate boundaries while providing participant-centered service.
Practical problem-solving skills and ability to adapt to changing priorities, systems, and program requirements.
Ability to balance participant needs with program compliance and organizational expectations.
Strong ownership, accountability, and follow-through.
Ability to work independently and collaboratively.
Ability to learn and effectively use the software systems, technology, and tools required for the role.
Must pass a background check consistent with role responsibilities and compliance requirements.
Ability to handle sensitive and confidential information, including PII and PHI, in accordance with organizational policies.
Willingness to complete required job-related training or certification as assigned by HOM.
Valid driver’s license and current automobile insurance.
Ability to lift up to 30 lbs. as part of regular job duties.
Flexibility to support additional duties as assigned.

Nice To Haves

Associate or bachelor’s degree preferred.
Relevant experience in housing, property management, homeless services, customer service, compliance-driven work, or a similar setting preferred.
Knowledge of rental assistance programs, housing regulations, Housing First principles, or related compliance standards preferred, but not required.

Responsibilities

Conduct participant meetings clearly, respectfully, and professionally to explain program requirements and steps for maintaining housing assistance.
Manage participant program activity throughout the full housing program life cycle.
Maintain consistent communication with internal and external stakeholders through appropriate channels and required documentation.
Support participants with housing-related processes, documentation requirements, program timelines, and ongoing responsibilities.
Participate in case conferences and collaborative problem-solving when housing stability concerns or other participant needs arise.
Advocate for participants within the scope of the role while maintaining professional boundaries, program compliance, and alignment with Housing First principles.
Build and maintain professional relationships that support housing access, program participation, and long-term housing stability.
Educate stakeholders on program requirements, lease-related expectations, rent and occupancy processes, and participant housing needs.
Assist with contract rent and lease term discussions in accordance with applicable program guidelines and approval processes.
Coordinate with internal teams on housing program processes and participant housing needs.
Review and process housing-related requests and documentation to determine whether participant circumstances meet applicable program requirements.
Prepare required housing program documents and materials in accordance with program standards and internal procedures.
Evaluate and verify participant household information and required documentation in accordance with applicable regulations, funding requirements, and program guidelines.
Complete accurate program calculations and other program-related determinations.
Process housing documents to confirm required information is accurate and complete.
Coordinate and process participant housing changes in accordance with program requirements.
Process and submit participant program terminations to HOM partners for final determination, as applicable.
Maintain accurate, complete, audit-ready participant records in accordance with HOM policies, program requirements, privacy standards, and documentation requirements using approved systems and platforms.
Identify documentation gaps, compliance concerns, program inconsistencies, or participant issues and follow appropriate procedures for resolution or escalation.