Housing Specialist II

Nan McKay & Associates•Newark, NJ

5d•Onsite

About The Position

The Housing Specialist II position involves a wide range of advanced activities related to determining and documenting applicant and/or participant eligibility, income, rent, and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations. This role requires adherence to written administrative policies and procedures, with full accountability for assigned cases, including accurate and complete files, resolution of customer service issues, and responsiveness to participant and landlord inquiries.

Requirements

Ability to interpret and apply regulations pertaining to the program
Ability to communicate effectively both orally and in writing
Excellent interpersonal skills
Strong computer and organizational skills

Nice To Haves

Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field
A minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service field
Alternatively, a two-year degree with four years of experience will satisfy the qualifications

Responsibilities

Manage an assigned caseload of HCV participants
Conduct annual recertifications within required time frames
Complete interim recertifications as required
Conduct participant briefings
Process and monitor participant moves to a new dwelling
Determine housing assistance payment and tenant rent calculation
Educate participants on program requirements and family obligations
Resolve concerns between owners, tenants and the Public Housing Authority (PHA)
Process all transactions within the PHA’s required business systems
Maintain accurate and complete applicant/participant files
Provide excellent customer service to participants, landlords, co-workers, clients and vendors
Conduct all job functions in alignment with the PHA’s Administrative Plan, HUD regulations and other state and local requirements
Obtain certification in Housing Choice Voucher Specialist with a score of 85% or higher within 120 days of employment
Attend annual continuing education courses sponsored by NMA and achieve 85% or higher within 30 days
Ensure regular attendance and punctuality
Perform other duties as assigned