Housing Specialist I/II

City of Anaheim • Anaheim, CA

1d • Onsite

About The Position

The Anaheim Housing Authority is looking for a compassionate and professional Housing Specialist I or II to join our customer-oriented team. Candidates must possess basic knowledge of the purpose and functions of a Housing Authority. The Housing Specialist I/II will interact with a wide variety of clients from a broad spectrum of socio-economic backgrounds. Candidates must be able to perform the essential functions of the position with a high degree of accuracy, communicate clearly and concisely, and manage a high volume case load. The City of Anaheim reserves the option to hire at either Housing Specialist I or II level based on candidate qualification, selection process, and needs of the department.

Requirements

• Housing Specialist I: Possess one (1) year of experience in case management and implementation of government rental subsidy and other affordable housing and/or leasing programs supplemented by Housing and/or Social Services related training and coursework.
• Housing Specialist II: Possess two (2) years of experience working for a Public Housing Agency (PHA) in case management and implementation of government rental subsidy programs supplemented by Housing related training and coursework.
• Knowledge of: Basic functions and practices of a Housing Authority. Cultural diversity, basic record keeping; personal computer operations. Modern office procedures.
• Knowledge of: Government housing rules and regulations, advanced record keeping, effective interviewing and negotiation techniques. Personal computer operations. Case management techniques.
• Ability to: Learn the functions of the position, including income calculation at 90% accuracy rate or above.
• Ability to: Manage a heavy case load. Multi-task and prioritize. Calculate income and rent at an accuracy rate of 90% or above.
• Ability to: Establish and maintain effective work relationships.
• Ability to: Interact effectively with a wide variety of clients while maintaining a courteous and professional work environment; deal tactfully with those from a broad spectrum of socio-economic and cultural backgrounds.
• Ability to: Communicate clearly and concisely, both orally and in writing, in person and over the telephone.
• Ability to: Understand and carry out oral and written instructions.
• Ability to: Prepare, organize and maintain accurate, detailed and confidential records.
• Ability to: Deal tactfully with those from a broad spectrum of socio-economic and cultural backgrounds.
• Ability to: Persuade owners to participate in programs; negotiate rents with landlords and/or owners.
• Ability to: Identify and detect program fraud.
• Ability to: Interpret, apply and explain program rules, regulations, policies and procedures.
• Ability to: Operate a personal computer.
• Ability to: Understand and follow rules, regulations, policies and procedures.
• Ability to: Work effectively with frequent interruptions.
• Ability to: Effectively manage transitions in work assignments, the work environment and priorities.
• Possession a valid California Class C Driver's License by date of appointment in order to inspect housing units and to conduct recertification interviews with home-bound clients.

Nice To Haves

• Bachelor's degree from an accredited college or university with major course work in social work, psychology, sociology, or a related field is highly desirable.
• Bilingual proficiency (read/speak/write) in Spanish, Vietnamese, Korean or Arabic is also desirable, but not required.

Responsibilities

• Conduct initial and annual interviews with clients; determine initial and ongoing eligibility for rental subsidy and other affordable housing programs; manage an assigned caseload and develop and maintain accurate and up-to-date manual and automated case files.
• Conduct briefing sessions for qualified applicants from a broad spectrum of socio-economic backgrounds, interpret and explain rules, regulations, policies and procedures.
• Conduct initial and annual inspections of units in accordance with NSPIRE; advise tenant and/or landlord of deficiencies; re-inspects units as applicable; and approve units which meet standards.
• Become familiar with new rental subsidy and affordable housing programs and stay abreast of changes in existing program rules, regulations, policies and procedures.
• Negotiate initial and annual rents with landlords and/or managers for housing units enrolled in rental subsidy and other affordable programs; calculate gross household income and adjusted annual income in order to determine total tenant payment.
• Identify housing resources in the community and encourage participation in rental subsidy and other affordable housing programs; explain and publicize the functions of the Housing Authority, including equal opportunity requirements.
• Perform related duties and responsibilities as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level