Housing Services Specialist II

Fairfax County•Fairfax (Fh22), VA

7d•Onsite

About The Position

This position performs initial and ongoing occupancy functions for applicants and participants of DHCD’s federal, state, and local tenant-based and project-based voucher programs. Depending on assignment, these may include Rental Assistance Demonstration Project-Based Section 8 Program (RAD PBV), Project-Based Housing Choice Voucher Program (PBV), Tenant-Based Housing Choice Voucher Program (HCV), Family Unification Program (FUP), Mainstream Voucher Program (MVP), Non-Elderly Disabled Voucher (NED), Veteran's Assistance For Supportive Housing (VASH), Home Tenant-Based Rental Assistance (TBRA), Emergency Housing Voucher Program (EHV) and State Funded Rental Assistance programs.

Requirements

Graduation from an accredited four-year college or university with a bachelor’s degree in sociology, psychology, public or business administration, counseling or a related field.
Two years of experience in the field of human services, Choice Voucher, real estate, homeownership, relocation, or property management.
Must complete a criminal background check to the satisfaction of the employer.

Nice To Haves

Experience in the health and human services field and/or the delivery of services and implementation of housing programs for residents of low and moderate-income housing developments, including RAD PBV, PBV, HCV, and/or Low-Income Housing Tax Credits.
Bachelor's degree is preferred.
Experienced in customer service and working directly with stakeholders.
Experience interpreting and administering complex regulations and performing mathematical computations.
Proven record of achieving excellence in providing services to low- and moderate-income families.
Strong customer service skills.
Excellent oral and written communication skills.
Ability to adhere to strict standards of confidentiality and ethical conduct.
Bilingual in English and another language.

Responsibilities

Interviews program applicants and/or participants to determine eligibility.
Conducts comprehensive housing orientation sessions to counsel and provide advice to clients on federal regulations and other legal issues.
Coordinates moves within local jurisdiction and portability requests.
Initiates and participates in formal and informal hearings, affirmatively furthering fair housing opportunities for clients which includes, but is not limited to, the reasonable accommodation requests.
Provides customer service support and assistance to families, landlords, and other public and private agencies in the resolution of housing-related issues.
Makes appropriate referrals and answers general questions related to housing programs and affordable housing opportunities.
Collaborates to improve or strengthen networks within the county.
Promotes family self-sufficiency and stability.
Performs data entry, runs reports, ensures accuracy of data, and makes necessary corrections in the database before submitting to HUD.
Manages timelines and accuracy of caseload for audit purposes, and issues notifications according to state and local laws.