Housing Solutions Supervisor, CalAIM (5946)

MERCY HOUSE • Santa Ana, CA

13d • $27 - $28 • Hybrid

About The Position

The Housing Solutions Supervisor is responsible for supporting and motivating approximately 5-7 Housing Solutions Case Managers and maintains a small caseload of 5-7 clients. The Housing Solutions Supervisor is responsible for ongoing needs assessments, personal housing stability and service plans, implementation, support, information, referrals, and advocacy for individuals in a Mercy House Housing Solutions Program. This position requires successful working relationships with clients that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine clients’ self-reliance and housing stability. Keeping clear and accurate files and records is essential to this position. This position will ensure that the team is practicing trauma-informed and client-focused strategies.

Requirements

• Bachelor’s Degree, Social Work (or related field) with experience working in recovery, mental health, co-occurring disorders is preferred
• Candidates with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low-income, and diverse populations and have a working knowledge of mental health and addictions issues are welcome to apply
• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Management, supervisory, or lead experience is of significant value
• A valid CA driver’s license, proof of insurance, and a reliable vehicle are required.
• Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc.
• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• Dependability, responsibility, and the ability to communicate effectively and respectfully
• Proficiency in Microsoft Office programs and computer literacy are required
• Ability to lift up to 50 pounds
• Prolonged periods of sitting at a desk and working on a computer

Responsibilities

• Maintain a caseload of 5-7 clients, and meet with clients based on their needs and in compliance with grant requirements
• Utilize harm reduction interventions and methodologies to provide client-centered services that keep clients in housing
• Utilize skills regarding crisis prevention and intervention
• Assist clients to build their strengths and recognize their needs in a respectful manner
• Visit and inspect resident apartments to ensure that they are properly maintained
• Be knowledgeable of community resources and refer clients as needed.
• Facilitate relationship building between landlords/caretakers and clients.
• Keep accurate, up-to-date case files including documentation on all clients, including but not limited to individual service plans, emergency plans, and case notes in Cal Optima Connect, etc.
• Complete all paperwork in a timely and accurate manner that ensures payment to the agency from various sources
• Supervise approximately 5-7 Housing Solutions Case Managers, facilitating optimal performance.
• Demonstrate leadership and team building qualities to implement the mission, ensuring quality services and core values of the agency
• Train and direct new Case Managers and assist them with day-to-day questions relating to the completion of their job assignments
• Oversee quality control of Case Files on a quarterly basis to ensure accurate, up-to-date documentation on all clients, including but not limited to individual service plans, emergency plans, case notes in CalOptima, etc.
• Provide support and guidance to Case Managers as necessary
• Coordinate trainings and orientations as needed
• Meet with identified staff individually, bi-monthly or as needed
• Facilitate team meetings, bi-monthly or as needed
• Conduct 90-day probation and annual reviews for Case Managers
• Approve Absence from Work requests
• Approve staff’s Paycom submissions, ensuring that submissions are submitted correctly and by the deadline provided by Human Resources
• Approve and monitor monthly mileage reimbursement requests
• Keep track and review monthly invoices
• Keep up with the after-hour cellphone that is assigned to program staff and provide on call coverage as needed
• Assist Program Manager in overseeing the day-to-day operations for the CalAIM Program in Manager’s absence
• Attend staff and community meetings as assigned by the Program Manager or Regional Director
• Attend trainings that increase knowledge of effectively meeting clients’ needs
• Willingness to gain knowledge and understanding of Adult Rehabilitative, Mental Health Services and Substance Abuse Treatments, etc.
• Other duties as assigned

Benefits

• 100% employer-paid medical insurance at base tier
• Voluntary dental and vision coverage
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with up to 3% employer matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level