Housing Solutions Supervisor (6020)

MERCY HOUSE • Santa Ana, CA

4d • $27 - $28 • Onsite

About The Position

The Housing Solutions Supervisor is responsible for supporting and motivating approximately 5-8 Housing Solutions Case Managers and maintains a small caseload. This position is responsible for ongoing needs assessments, personal housing stability and service plans, implementation, support, information, referrals, and advocacy for individuals enrolled in the Housing Solutions program. This position requires successful working relationships with residents that support their ability to increase their self-reliance. The Housing Solutions Supervisor will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine residents’ housing stability. This position will ensure that the team is practicing trauma-informed and client-focused strategies.

Requirements

• Bachelor’s Degree, Social Work (or related field) with experience working in recovery, mental health, or co-occurring disorders is preferred
• Candidates with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addictions issues are welcome to apply
• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Management experience is of significant value
• A valid CA driver’s license, proof of insurance, and a reliable vehicle are required.
• Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc.
• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• Dependability, responsibility, and the ability to communicate effectively and respectfully
• Proficiency in Microsoft Office programs and computer literacy are required
• Ability to lift up to 50 pounds
• Prolonged periods of sitting at a desk and working on a computer

Responsibilities

• Maintain a caseload of 5-7 clients, and meet with clients based on their needs and in compliance with grant requirements
• Utilize harm reduction interventions and methodologies to provide client-centered services that keep them in housing
• Utilize skills regarding crisis prevention and intervention
• Assist residents to build their strengths and recognize their needs in a respectful manner
• Visit and inspect resident apartments to ensure that they are properly maintained
• Be knowledgeable of community resources and refer clients as needed
• Facilitate relationship building between landlords/caretakers and clients
• Keep accurate, up to date case files including documentation on all clients, including but not limited to stabilization plans, case notes, etc.
• Complete all paperwork in a timely and accurate manner that ensures payment to the agency from various sources
• Assist with any and all data collection systems
• Supervise approximately 5-7 Housing Solutions Case Managers, facilitating optimal performance
• Demonstrate leadership and team building qualities in order to implement the mission, and ensure quality services and core values of the agency
• Train and direct new Case Managers and assist them with day-to-day questions relating to the completion of their job assignments
• Oversee quality control of case files on a quarterly basis to ensure accurate, up-to-date documentation on all clients, including but not limited to stabilization plans, case notes, etc.
• Provide support and guidance to Case Manager direct reports when necessary
• Coordinate trainings and orientations when needed
• Meet with identified staff individually at least monthly
• Meet with entire team as a whole monthly
• Conduct 90-day probation, midyear and annual reviews
• Approve Absence from Work requests and approve staff’s Paycom submissions, ensuring that submissions are submitted correctly and on time
• Approve monthly mileage reimbursement requests
• Assist Program Manager in overseeing social and recreational activities designed to promote community involvement and peer support
• Assist Program Manager with volunteers and community resources to assure that residents are linked with services such as employment, education, tutoring and/or mentoring
• Attend staff meetings and community meeting as assigned
• Attend trainings that increase knowledge of effectively meeting clients’ needs (including co-occurring disorders, harm reduction, and cultural competence)
• Willingness to gain knowledge and understanding of Adult Rehabilitative, Mental Health Services and Substance Abuse Treatments, etc.
• Other duties as assigned

Benefits

• 100% medical coverage of base tier monthly premium
• Voluntary dental and vision insurance
• Paid Time Off (Vacation + Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level