Housing Social Services Coordinator

Catholic Charities Eastern Washington•Pullman, WA

2d•Onsite

About The Position

This position is responsible for the coordination and implementation of social services in the apartment complexes sponsored by Catholic Charities. The role involves providing general case management and referral services to residents, monitoring ongoing services, helping residents build support networks, and offering educational opportunities. The coordinator is also responsible for completing required statistics and reporting, collaborating with on-site management, maintaining resident files, and ensuring productivity outcome measures are achieved. Additionally, the position requires obtaining continuing education, maintaining community resource files, and adhering to HIPAA regulations for client information security. Communication via various channels and database practices are essential. As a mandated reporter, the coordinator must follow agency procedures for reporting child or adult abuse or neglect. Adherence to Catholic Social Teaching and Doctrine is expected.

Requirements

Demonstrated expertise; one-year residential setting experience preferred.
Demonstrated familiarity with community agencies and ability to access services.
Valid Driver’s License and ability to drive for work use.
Must successfully pass background check as applicable to position.
Regularly sit, stand, walk, hear/listen, talk
Frequently lift up to 30 pounds, pull/push, carry, grasp, reach
Occasionally crawl, stoop, kneel
Clearly see 20+ feet, with or without corrective lenses, ability to focus
Adaptability : ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
Analytical Ability : ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
Attendance : ability to consistently arrive and be able to work as scheduled. Ability to work flexible hours as needed to meet work expectations.
Computer/Technical Ability : working knowledge of: Word Processing software , Spreadsheet software , Accounting software , Internet software
Dependability : ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
Language Ability : ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
Mathematical Ability: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry.
Motor Coordination : the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
Problem Solving Ability : ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
Quality Management : ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work
Reasoning Ability : ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Bachelor’s Degree in Social Services or related field preferred.

Responsibilities

Provide general case management and referral service to all residents requesting or needing assistance.
Monitor the ongoing provision of professional and volunteer services from Catholic Charities and other community agencies.
Help residents build informal support networks with other residents, families and friends.
Provide regular educational opportunities for residents.
Complete required statistics and reporting requirements re: CC, CQI, and HUD.
Collaborate with on-site management staff and volunteers.
Annually update, monitor, record in resident file tracking log, and document in progress notes all assistance, referrals, follow ups and interactions as they occur in resident files per CC, CQI, COA and HUD.
Performs as a team member to assure that productivity outcome measures are achieved.
Obtain a minimum of 12 hours per year in continuing education per HUD requirements.
Maintain and keep current with community resource files.
Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
Performs related functions necessary to support the mission and core values of Catholic Charities

Benefits

FREE Employee Medical Insurance
FREE Employee Dental Insurance
FREE Employee Vision Insurance
Sick leave (1 week paid sick leave immediately upon hire plus regular sick leave accrual and 8 hours of paid sick leave per month)
Vacation (Minimum of 2 weeks paid vacation)
Discounted health memberships
Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
FREE Long-Term Disability Insurance
FREE Life Insurance
13 Paid Holidays