Housing Revenue & Resident Accounts Specialist

Mercy Haven • Islip Terrace, NY

7d • Onsite

About The Position

Join a Meaningful Profession with Mercy Haven! Discover the difference between a job and a fulfilling career by becoming a vital part of Mercy Haven's mission. We are dedicated to providing homes and services to diverse populations in crisis, including those living with mental illness, homeless families, veterans, domestic violence victims and the elderly. Recognized as a Newsday Top Workplace on Long Island for three years, we invest in our employees' success and offer an excellent benefits package. Mercy Haven is seeking a Housing Revenue & Resident Accounts Specialist to manage billing, receivables, revenue tracking, and financial reporting for Medical Respite and social care network programs within the organization. This role focuses on supporting the financial integrity of housing and transitional resident programs by ensuring accurate billing, contract tracking, rent collection, and monitoring of program budgets and expenditures.

Requirements

• Associate's degree in Finance or Accounting is required
• Minimum of 2 years of accounts receivable, billing, or nonprofit finance experience preferred
• Experience with Medicaid billing and nonprofit contract management is highly desirable
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Excel and accounting software
• Ability to maintain confidentiality and handle sensitive financial information
• Strong written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines

Nice To Haves

• Knowledge of nonprofit housing, supportive housing, or transitional housing programs
• Familiarity with grant-funded programs and budget tracking
• Experience working with diverse and vulnerable populations

Responsibilities

• Medical Respite & Social Care Administration: Responsible for Medical Respite billing and accounts receivable processing. Track revenue and expenses related to Medical Respite and social care network programs. Monitor and maintain all social care network contracts, including funding allocations and expenditures. Ensure social care network budgets are properly utilized within contract periods. Notify appropriate staff of unspent balances or potential funding issues before contract expiration dates. Maintain accurate records of short-term transitional resident funding and expenses. Prepare reports related to program funding, expenditures, and receivables as requested.
• Accounts Receivable & Rent Management: Maintain Accounts Receivable ledgers for resident rent charges and payments. Verify, record, and post all rent receipts accurately and timely. Mail rent receipts to residents as required. Prepare and maintain spreadsheets tracking resident rent arrears. Prepare and distribute arrears notification letters to residents monthly. At the direction of Housing Specialists, contact residents regarding outstanding rent balances and meet with residents to discuss implications of non-payment of rent and establishing of payment plans. Track and reconcile rent accounts for Community Residences and Adult Home programs. Enter, transmit, and post Medicaid billing information. Process resident rent charges and ensure proper documentation and reconciliation.
• Financial Tracking & Compliance: Maintain accurate financial records in compliance with organizational policies and funding requirements. Assist with audits, reconciliations, and reporting requirements related to grants and contracts. Monitor accounts to ensure accuracy and timely follow-up on outstanding balances. Work collaboratively with program and finance staff to ensure compliance with contractual and financial obligations. All other relevant duties assigned.

Benefits

• Full Benefits Package including Medical, Company-Paid Dental and Vision Single Coverage.
• Health Reimbursement Account (HRA) for medical plan.
• Generous Paid Time Off policies, including vacation and sick time.
• Agency paid Basic Life Insurance.
• Supplemental Employee, Spouse and Child Life Insurance policies, Long Term Disability (LTD), Short Term Disability (STD), 403(b) Retirement Savings
• Tuition Reimbursement
• Eligible for Alternate Work Schedule based on successful completion of introductory period.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree