Housing Resource Specialist

Town of Vail • Vail, CO

38d • $86,726 - $130,089

About The Position

The Town of Vail is seeking a Housing Resource Specialist who is passionate about helping people navigate housing while protecting the long-term integrity of our workforce housing programs. This highly visible position serves as the primary public-facing representative for the Housing Department, providing education, guidance, and support to residents, property owners, employers, real estate professionals, and community partners. In this role, you'll balance customer service with compliance by administering deed-restricted housing programs, educating stakeholders, coordinating housing transactions, conducting compliance reviews, and serving as a trusted resource for the community. Whether you're helping a first-time buyer understand a deed restriction, working with lenders on a transaction, or partnering with regional housing organizations, you'll play an essential role in preserving housing opportunities for Vail's workforce. The Town of Vail's workforce housing programs — including the InDEED program, the Good Deeds program, and deed-restricted properties at Timber Ridge, Chamonix Vail, and the Residences at Main Vail — represent a significant community investment in keeping year-round workers housed in the valley. As inventory grows, so does the need for dedicated staff to ensure residents understand their obligations, comply with deed restriction requirements, and have a knowledgeable, approachable contact when questions arise. This position exists to bridge the gap between policy and people — to make sure housing program participants have what they need to remain in good standing, and to proactively reach the employers, lenders, real estate professionals, and community members who shape housing outcomes in Eagle County. The core purpose of this role is to deliver clarity as a service — and to do it with genuine care. Housing decisions are among the most personal and high-stakes moments in people's lives, and this position exists to make sure no one has to navigate them alone.

Requirements

• Bachelor's degree in Housing, Public Administration, Urban Planning, Real Estate, Communications, or a related field (or an equivalent combination of education and experience).
• Experience working in affordable housing, deed-restricted housing, real estate, community outreach, customer service, compliance, or a related field.
• Ability to interpret policies, legal documents, and complex regulations while communicating them in a clear, approachable manner.
• Excellent written and verbal communication skills.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Experience building relationships with diverse stakeholders and providing exceptional customer service.

Nice To Haves

• Familiarity with Colorado mountain community housing programs, deed restrictions, or real estate transactions is highly desirable.
• Spanish language proficiency is a plus.

Responsibilities

• Serve as the primary public contact for the Town's workforce housing programs.
• Educate residents, employers, lenders, title companies, and real estate professionals on deed restrictions and housing program requirements.
• Conduct annual compliance reviews, occupancy verification, and eligibility determinations.
• Coordinate deed-restricted home sales, transfers, lotteries, and related transactions.
• Prepare compliance correspondence, maintain accurate housing records, and generate reports.
• Build strong partnerships with regional housing organizations and community stakeholders.
• Develop educational materials, presentations, and outreach initiatives that improve public understanding of Town housing programs.

Benefits

• Competitive salary and comprehensive benefits package
• Town-funded retirement contributions
• Medical, dental, and vision insurance
• Paid vacation, sick leave, and holidays
• Professional development and training opportunities
• Employee wellness and work-life balance programs
• Collaborative, mission-driven culture
• Opportunities to build meaningful relationships throughout the Eagle County community
• Year-round recreation including skiing, hiking, biking, fishing, and countless outdoor adventures

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level