Housing Program Specialist

SEICAA•Pocatello, ID

2d•$14 - $15•Hybrid

About The Position

This is a Full-Time, Hourly, Non-Exempt position in the E Pay Grade, with a starting pay of $14.00 to $15.00 DOE. The role is based in SEICAA’s Service Area (Pocatello, Idaho) and reports to the Housing Director. The Housing Program Specialist will assist with all functions of SEICAA’s Housing (HSG) division, acting as a point of contact, sharing information about SEICAA programs and community resources, and collecting payments. The role involves enforcing leases, rules, and policies, assisting with tenant/participant records and move-in/move-out processes, generating and distributing correspondence, performing clerical duties, and coordinating with other staff.

Requirements

High School Diploma or equivalent
Knowledge of case management or willingness to learn it
Knowledge of HUD, Fair Housing requirements, HOME and COC policies and guidelines or willingness to learn them
Knowledge of HMIS, EIV, HAP, and TRACS reporting and applicable software systems or willingness to learn them
Knowledge of administrative, clerical, and office practices
Knowledge of Microsoft Office programs
Computer skills
Familiarity with typical office technologies
Clerical skills (filing, recordkeeping, data entry, compliance, etc.)
Effective oral and written communication skills
Ability to communicate clearly
Ability to disseminate health and safety information through training presentations
Organized, attention to detail, and punctual
Self-directed
Can work independently and in a team
Can establish working relationships with Agency employees, the public, and partners
Follows instructions
Follows policies and procedures
Maintain confidentiality of sensitive information
Ability to multi-task and manage multiple projects with effective time management skills
Ability to perform duties with or without reasonable accommodations without endangering self or others
Bondable
Insurable under SEICAA’s insurance policy
Maintain a valid driver’s license
Able to attend meetings or training opportunities to enhance expertise and performance as scheduled
Willing to travel on Agency business at Agency reimbursement rates
Able to occasionally lift up to 35 lbs
Must successfully pass mandatory pre-employment drug and background screening

Nice To Haves

Rental Housing experience preferred
Experience working with vulnerable populations preferred

Responsibilities

Act as a point of contact for SEICAA’s HSG division
Share information regarding SEICAA programs and services and other community resources with tenants and participants
Collect payments, record/track payments, and provide receipts
Enforce leases, rules, and policies
Address and escalate notices of concern as needed
Assist with maintaining tenant/participant records, including but not limited to qualifications and certifications
Assist HSG staff with move-in/move-out processes and inspections
Generate and distribute memos and letters as needed
Handle and distribute incoming and outgoing mail daily
Clerical duties (data entry, inventory, and recordkeeping, etc.)
Update and distribute monthly calendars
Professionally maintain contact with staff, participants, and partners
Coordinate with Facilities staff as needed
Perform other duties as assigned such as answering and directing calls