Housing Program Manager

AIDS Healthcare Foundation • Dallas, TX

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About The Position

A Housing Program Manager contributes to AHF by overseeing housing-related services in Dallas, specifically the DHA and Housing Forward programs, ensuring operational efficiency, compliance with contractual obligations, and alignment with AHF’s mission to support housing stability. This role involves collaborating with internal teams and external partners to monitor deliverables, maintain audit readiness, and ensure accurate documentation of services. The Housing Program Manager provides guidance, training, and resources to staff, assesses performance through regular meetings, and implements solutions to address challenges. By fostering collaboration and maintaining strong oversight, the Housing Program Manager empowers the team to deliver high-quality housing support and help clients achieve long-term housing stability.

A Housing Program Manager enhances the reputation of AHF by collaborating with leadership to oversee housing program operations in Dallas, ensuring compliance with standards set by the Dallas Housing Authority and Housing Forward. This role focuses on meeting contract expectations, monitoring deliverables, and maintaining audit readiness while fostering strong partnerships with internal teams and external agencies. The Housing Program Manager provides guidance and resources to staff, conducts performance reviews, and implements solutions to address challenges, ensuring that housing programs operate efficiently and effectively. Through strategic oversight and collaboration, the Housing Program Manager supports AHF’s mission to help clients achieve housing stability and improve overall program outcomes.

The Housing Program Manager will work as a part of a close-knit team to hire, train and oversee staff supporting clients enrolled in AHF’s project-based and scattered-site Permanent Supportive Housing programs. The manager will ensure that team members understand DHA and Housing Forward intake, recertification, and exit processes to facilitate smooth transitions and continuity of care. This role includes guiding staff on accurate documentation of client interactions, maintaining updated care plans, and developing a resource database to support individualized services. Additionally, the Housing Program Manager will direct staff in coordinating with service providers for referrals, connecting clients to behavioral health, medical, and social supports, and identifying opportunities for formal partnerships through memorandums of understanding.

Requirements

• BS/BA in Social Work, or other social service field with two (2) years of direct service delivery.
• Familiarity with housing case management.
• Familiarity with housing systems and procedures.

Responsibilities

• Overseeing housing-related services in Dallas, specifically the DHA and Housing Forward programs
• Ensuring operational efficiency and compliance with contractual obligations
• Collaborating with internal teams and external partners to monitor deliverables
• Maintaining audit readiness and ensuring accurate documentation of services
• Providing guidance, training, and resources to staff
• Assessing performance through regular meetings and implementing solutions to address challenges
• Hiring, training and overseeing staff supporting clients enrolled in AHF’s project-based and scattered-site Permanent Supportive Housing programs
• Ensuring that team members understand DHA and Housing Forward intake, recertification, and exit processes
• Guiding staff on accurate documentation of client interactions and maintaining updated care plans
• Developing a resource database to support individualized services
• Directing staff in coordinating with service providers for referrals
• Connecting clients to behavioral health, medical, and social supports
• Identifying opportunities for formal partnerships through memorandums of understanding

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees