Housing Program Manager

Wellspring•Seattle, WA

13d•$81,120•Hybrid

About The Position

The Housing Program Manager works to strengthen and support housing stability by overseeing assigned prevention programs and providing supervision to a team of Housing Stability Specialists. In collaboration with peers, the Housing Program Manager is responsible for creating a cohesive culture amongst all Housing programs. In addition to duties such as staff supervision, this position will provide some direct case management for households with different needs. If you re passionate about community impact, thrive in relationship-based work, and believe in the power of housing stability - this is the role for you.

Requirements

5+ years of experience in housing services, case management, or community engagement.
Demonstrated ability to deliver culturally appropriate services to individuals from diverse racial, cultural, and ethnic backgrounds, as well as to support vulnerable populations such as those transitioning out of homelessness. Utilizes culturally responsive strategies.
Knowledge of trauma s impact and ability to use a respectful, collaborative, and empowering approach with clients.
Skilled in supervising staff through clear guidance, regular feedback, and timely performance management.
Demonstrate advanced understanding of diversity, equity, and inclusion and apply culturally responsive strategies.
Understanding of landlord-tenant laws and conflict resolution.
Excellent communication, organization, and time management skills.
Proficiency with Microsoft Office and databases.
Ability to travel to meet with clients, partners, and attend community events. Valid driver s license and reliable transportation required.
Strong commitment to equity, inclusion, and trauma-informed care.

Nice To Haves

Language skills in Spanish, Oromo, Tigrinya, Amharic, and/or Somali is a plus. (spoken and written).
Experience designing or leading youth programs.
Knowledge of local community resources.

Responsibilities

Oversees and manages assigned housing programs, ensuring service delivery and program objectives meet contract targets. Monitors performance, reporting, funding requirements, and budget status.
Support the Director of Housing in implementing the evaluation plan, ensuring accurate and timely data collection. Review and discuss outcome data, implement policy, or practice changes based on evaluation findings.
Collaborate with leadership to prepare for audits and monitoring visits, ensuring case record compliance, preparing required documents, and coordinating staff participation.
Partner with the Director to maintain Housing Services policies and procedures, identifying and implementing process improvement with staff collaboration.
Supervises a team of Housing Stability Specialists, ensuring compliance with policies, legal requirements, and confidentiality standards, while providing training, coaching, performance management, and program communication.
Uses reflective supervision to support staff in managing cases, addressing secondary trauma, and fostering continual learning through regular case reviews.
Represents the agency in professional and community networks, sharing program services and outcomes by participating in relevant meetings and seeking community speaking opportunities.
Maintains collaborative relationships with funders, landlords and partners, supports contract development, and provides feedback on service delivery capabilities.
Engages clients in obtaining and maintaining housing using a client-centered, strength-based, and trauma-informed approach.