SSC Housing Program Coordinator

AIR Communities•Denver, CO

17h•Remote

About The Position

Supports centralized housing program operations and workflows. Coordinates housing applications, screening reviews, housing authority communication, submission of renewal rent increases, completes housing renewals and subsidy-related processes. Ensures efficient processing, compliance, and support for onsite teams throughout the housing lifecycle.

Requirements

High School Diploma or equivalent required.
Minimum of 3 years of related experience or equivalent combination of education and experience.
Strong knowledge of property management systems (Entrata preferred).
Excellent customer service, communication, and problem-solving skills.
Aptitude to work independently, prioritize tasks, and adapt to changing operational demands in a fast-paced environment.
Strong attention to detail and problem-solving.
Ability to interpret and apply policies and procedures.

Responsibilities

Coordinates housing application setup, renewals administration, and ongoing housing authority follow-up.
Uses internal systems to manage workflows and support timely processing of housing program requests.
Manage the Voucher Applications / Affordable inboxes and housing trackers to monitor application / renewal status, outstanding items, and housing authority follow-up.
Set up and process Section 8 voucher and other rental assistance applications in Entrata, including income reviews, screening reviews, and RFTA preparation.
Submit RFTA packets and supporting documentation to housing authorities.
Ensure housing renewals are completed in accordance with required policies and procedures included but not limited to submission of rent increases, generation of lease documents, communication with customers, and final execution of lease renewal.
Coordinate with housing authorities, case managers, applicants, and onsite teams to support inspections, tenancy approvals, HAP contracts, and outstanding requirements.
Research and resolve housing-related escalations, including subsidy discrepancies, ledger adjustments, payment concerns, and compliance issues.
Partner with onsite teams and SSC functions to ensure operational consistency and compliance.

Benefits

Medical, dental, vision , and life insurance options
HSA/FSA plans
Short and long-term disability paid by the company
25% Rent Discount at any AIR community
401(k) plan with up to 6% employer contribution
Paid parental leave of up to 16 weeks
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses
15 hours of paid time annually for community service
Commuter benefits
Pet insurance
Consumer discounts on various products and services
Opportunities for ongoing professional development, leadership training, and career growth