Housing Operations Manager
About The Position
Join one of the largest and most dynamic districts within Homes NSW, leading operational housing services across Sydney's diverse and rapidly evolving communities. Sydney District encompasses a broad range of housing environments, from high-density inner-city communities to established public housing estates, and plays a critical role in delivering quality housing services and support to some of the most vulnerable people in NSW. As Manager Housing Operations, you will provide strategic leadership and operational oversight to frontline service delivery teams, ensuring housing services are responsive, effective and focused on achieving positive outcomes for clients and communities. You will lead the delivery of key operational priorities, drive continuous improvement initiatives, and support a high-performing and customer-focused workforce. Working closely with Directors, stakeholders and service partners, you will contribute to the district's strategic direction while fostering a strong culture of collaboration, accountability and service excellence.
Requirements
- Be an engaging and influential leader with a proven ability to lead large, diverse and customer-focused teams.
- Demonstrate strong operational management experience within a complex service delivery environment.
- Have a track record of driving performance, leading change and delivering results through others.
- Build trusted relationships and partnerships with a wide range of internal and external stakeholders.
- Be highly skilled at balancing strategic priorities with day-to-day operational demands.
- Possess strong communication, decision-making and problem-solving capabilities.
- Be resilient, adaptable and confident leading through change and ambiguity.
- Be committed to developing staff capability, fostering inclusion and creating a positive team culture.
- Have a genuine passion for improving outcomes for vulnerable clients and communities.
- Willingness to travel across Sydney District locations as required.
- Capacity to work from a District office approximately 3-4 days per week.
Responsibilities
- Lead, manage and develop frontline housing teams to deliver high-quality, customer-focused services.
- Drive operational performance across a geographically dispersed and diverse district, ensuring services are delivered efficiently and effectively.
- Lead and implement change initiatives, service improvements and strategic projects that enhance client outcomes and business performance.
- Manage resources, budgets, workforce planning and operational priorities to achieve organisational objectives.
- Build and maintain productive relationships with community partners, local stakeholders, government agencies and senior leaders.
- Provide expert advice and support to Directors and senior management on operational performance, risks, opportunities and emerging issues.
- Foster a positive workplace culture focused on accountability, inclusion, collaboration and continuous improvement.
Benefits
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
