Housing Operations Manager

Franklin & Marshall College • Lancaster, CA

1d • Onsite

About The Position

Franklin & Marshall College is recruiting for a full-time Housing Operations Manager. This position provides logistical, and operational support for students living on and off campus and coordinates with campus and community partners in managing off-campus partner housing. The Housing Operations Manager manages the day to day operations of the housing software for new and returning students.

Requirements

• Bachelor's Degree or equivalent combination of experience and training.
• 3 or more years of experience working in residential life & student housing.
• Proficiency using software applications including database, spreadsheets, and word processing functions.
• Excellent oral, written, public presentation, and interpersonal communication skills.
• Attention to detail.
• Experience developing and executing processes.
• Proficiency in Google Suite Products (Docs, Gmail, Sheets, Slides, Drive).
• Evidence of a commitment to community & belonging.
• Successful interview.
• Successful completion of background checks.

Nice To Haves

• Prior experience working within housing data systems such as THD, StarRez, Housing Cloud, or ERezLife.
• Prior professional work experience working in student housing or residential life.
• Experience with teaching, training or supporting non-technical users in the use of database technology.

Responsibilities

• Support the day-to-day management of the housing data-base system.
• Support the Director of Housing in housing operations including the room assignments, billing, and the room change process.
• Serve as the point of contact for the management of the housing software, including maintenance, development, application cycle prep, rules, housing forms, and other core functionality.
• Maintain data integrations/feeds, data integrity, and data collection between the housing software and internal and external systems.
• Serve as a technical expert on the building and troubleshooting of these integrations and the housing software.
• Develop student and parent communication through THD and manage the housing email account in partnership with the Director of Housing and Executive Director of Housing & Residential Life.
• Respond to or forward, as appropriate, inquiries from students about Housing & Residential Life.
• Manage assignment and administrative procedures in partnership with off-campus affiliated housing partners.
• Serve as a liaison and representative of the college to student housing partners.
• Coordinate residential operations related to the opening and closing of residence halls.
• Meet regularly with Facilities & Operations, Custodial Services, and Student Accessibility Services personnel in partnership with the Associate Director of Housing & Residential Life.
• Assist the Director of Housing in educating students living in off- and on-campus housing about leases, utilities, and living in Lancaster.
• Serve as the main point of contact for commuter students and manage the commuter application process and approval.
• All other duties as assigned.

Benefits

• health coverage
• dental
• vision
• generous retirement savings plan contributions
• education benefits for employees, spouses and dependent children
• access to all College facilities including dining venues to suit all tastes, recreation and fitness facilities, and libraries
• access to College performances, lectures, and events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level