Housing Operations Analyst

Cal Poly Pomona • Pomona, CA

8d • $4,617 - $4,804 • Onsite

About The Position

University Housing Services (UHS) is responsible for delivering a comprehensive student housing experience, which includes operations in residential life, business operations, facilities management, conference services, marketing, and information systems. This position will have responsibilities in support of the UHS department, with a focus on duties supporting the Residential Life and Business Operations teams. The Residence Life Team (RL T) is responsible for the development and delivery of services and programs in a residential experience that ensures the quality of life, well-being, and personal development of residential students, contributing to retention and academic success. This unit is responsible for establishing policy and procedure in the residential facilities, individual contact with residents, advising and facilitating student government, administering conduct, intervening in crisis, developing educational and programmatic efforts, and coordinating the safety and security of residents. The Business Operations team is responsible for the business processes for residents and staff. This includes managing the housing application, contracting, reporting, student accounts, keys, and IT systems and access. Additionally, this area oversees customer-facing services such as the front desks, package room management, department email, phones, and communication. Business Operations also includes desktop support, conference services, and marketing, as well as budget management and oversight of accounts receivable for the department.

Requirements

• Bachelor's Degree - in a related field.
• DL NUMBER - Driver License, Valid and in State Valid Califoirnia driver's license and auto insurance.
• Two years of relevant experience.
• Working knowledge of housing operations, including housing operations systems, policies, procedures, laws and regulations, and best practices.
• Working knowledge of student organizations, collegiate policies, and communications.
• Strong organizational skills to plan, organize, and prioritize multiple projects and housing operations.
• Strong analytical skills to assess operational efficiency and support budget management.
• Ability to provide lead work direction and training to students and housing support staff.
• Strong communication and interpersonal skills to work effectively with students, parents, staff, and campus partners.
• Proficiency in using housing operations software and/or related equipment.

Nice To Haves

• Experience working in university housing, student affairs, residential operations, or a comparable environment.
• Experience coordinating administrative or housing operations processes.
• Experience supporting financial transactions, accounts, or budget-related processes.
• Experience providing training or leading work direction to student employees or support staff.
• Experience using housing management systems such as StarRez and enterprise systems such as Oracle PeopleSoft.
• Experience analyzing operational data and developing or improving administrative procedures and processes.
• Strong written, verbal, organizational, and customer service skills.

Responsibilities

• Support administrative functions of the Director of Residence Life and the Residence Life team
• Coordinate the general accounting process and provide support and training to the Residence Life Team, including but not limited to petty cash funds; purchases of programming supplies; reimbursements; and other financial transactions
• Provide oversight and coordination of the annual health and safety inspections
• Coordinate Residence Life Team parking passes and assignments
• Provide administrative support for recruitment of professional staff
• Provide administrative support for the recruitment and timekeeping of our graduate intern staff
• Maintain active calendar tracking and communication of upcoming activities, giving special attention to all designated funding sources
• Support administrative functions of the Director of Business Operations and the Business Services team
• Work independently to implement and coordinate the training of staff on processes and systems, including but not limited to issues related to financial transactions, reimbursements, and housing software
• Provide reports and data related to finance & budget, staffing, training, occupancy, etc.
• In collaboration with department partners, this position will also be responsible for information & communication coordination strategies to increase effective communication and outreach
• Coordinate community front desk operations and provide day-to-day work direction, training, and resources to student staff assigned to those areas.
• Coordinate cross-departmental processes between Residence Life, Business Services, and Facilities, including but not limited to: Emotional Support Animal process, Bike Storage Process, Temporary/Emergency housing process, Cancellation process, Student paycheck distribution, Coordination of staff and RA meal plans.
• Participate on/in department, division, and university projects, committees and task forces.
• Participate in regional, state, and national organizations related to housing and residence life, student personnel, and student development.
• Serves as a member of the timeline committee that coordinates the annual move-in and move-out process.
• Serve in a supportive role for the oversight of contracting and room assignment services for University Housing Services.
• Occasional night and weekend work is required in order to facilitate annual events such as move-in, campus open houses, orientation, etc.

Benefits

• The CSU Classification Standards for this position are located on the CSU Classification Standards website
• The CSU Salary Schedule is located on the CSU Salary Schedule website
• Pay Transparency Nondiscrimination Provision poster
• Reasonable accommodations to applicants and employees with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level