Housing Operations Analyst

CSU Careers•Pomona, CA

7d•Onsite

About The Position

University Housing Services (UHS) is responsible for delivering a comprehensive student housing experience, which includes operations in residential life, business operations, facilities management, conference services, marketing, and information systems. This position will have responsibilities in support of the UHS department, with a focus on duties supporting the Residential Life and Business Operations teams. The Residence Life Team (RL T) is responsible for the development and delivery of services and programs in a residential experience that ensures the quality of life, well-being, and personal development of residential students, contributing to retention and academic success. This unit is responsible for establishing policy and procedure in the residential facilities, individual contact with residents, advising and facilitating student government, administering conduct, intervening in crisis, developing educational and programmatic efforts, and coordinating the safety and security of residents. The Business Operations team is responsible for the business processes for residents and staff. This includes managing the housing application, contracting, reporting, student accounts, keys, and IT systems and access. Additionally, this area oversees customer-facing services such as the front desks, package room management, department email, phones, and communication. Business Operations also includes desktop support, conference services, and marketing, as well as budget management and oversight of accounts receivable for the department.

Requirements

Bachelor's Degree - in a related field.
DL NUMBER - Driver License, Valid and in State Valid Califoirnia driver's license and auto insurance.
Two years of relevant experience.
Working knowledge of housing operations, including housing operations systems, policies, procedures, laws and regulations, and best practices.
Working knowledge of student organizations, collegiate policies, and communications.
Strong organizational skills to plan, organize, and prioritize multiple projects and housing operations.
Strong analytical skills to assess operational efficiency and support budget management.
Ability to provide lead work direction and training to students and housing support staff.
Strong communication and interpersonal skills to work effectively with students, parents, staff, and campus partners.
Proficiency in using housing operations software and/or related equipment.

Nice To Haves

Experience working in university housing, student affairs, residential operations, or a comparable environment.
Experience coordinating administrative or housing operations processes.
Experience supporting financial transactions, accounts, or budget-related processes.
Experience providing training or leading work direction to student employees or support staff.
Experience using housing management systems such as StarRez and enterprise systems such as Oracle PeopleSoft.
Experience analyzing operational data and developing or improving administrative procedures and processes.
Strong written, verbal, organizational, and customer service skills.

Responsibilities

Support administrative functions of the Director of Residence Life and the Residence Life team
Coordinate the general accounting process and provide support and training to the Residence Life Team, including but not limited to petty cash funds; purchases of programming supplies; reimbursements; and other financial transactions
Provide oversight and coordination of the annual health and safety inspections
Coordinate Residence Life Team parking passes and assignments
Provide administrative support for recruitment of professional staff
Provide administrative support for the recruitment and timekeeping of our graduate intern staff
Maintain active calendar tracking and communication of upcoming activities, giving special attention to all designated funding sources
Support administrative functions of the Director of Business Operations and the Business Services team
Work independently to implement and coordinate the training of staff on processes and systems, including but not limited to issues related to financial transactions, reimbursements, and housing software
Provide reports and data related to finance & budget, staffing, training, occupancy, etc.
In collaboration with department partners, this position will also be responsible for information & communication coordination strategies to increase effective communication and outreach
Coordinate community front desk operations and provide day-to-day work direction, training, and resources to student staff assigned to those areas.
Coordinate cross-departmental processes between Residence Life, Business Services, and Facilities, including but not limited to: Emotional Support Animal process, Bike Storage Process, Temporary/Emergency housing process, Cancellation process, Student paycheck distribution, Coordination of staff and RA meal plans.
Participate on/in department, division, and university projects, committees and task forces.
Participate in regional, state, and national organizations related to housing and residence life, student personnel, and student development.
Serves as a member of the timeline committee that coordinates the annual move-in and move-out process.
Serve in a supportive role for the oversight of contracting and room assignment services for University Housing Services.
Occasional night and weekend work is required in order to facilitate annual events such as move-in, campus open houses, orientation, etc.

Benefits

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers.
Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future.
As an agency of the State of California, the CSU’s business operations almost exclusively reside within California.
The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California.
Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check).
The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.
In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for.
Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended.
Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
This position is part of the CSUEU bargaining unit 9.
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Positions that require driving for university business by using a personal or state vehicle must comply with the Authorized University Driver Policy.
Driving records are monitored and evaluated by the Risk Management Department.
The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
In compliance with state and federal crime awareness and campus security legislation, including the Jeanne Clery Campus Safety Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing.
As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
We provide reasonable accommodations to applicants and employees with disabilities.
Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at [email protected].
Consistent with California law and federal civil rights laws, Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin.
Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities.
Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy.
We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
As a federal contractor, Cal Poly Pomona complies with the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and requests priority referral of protected veterans for our job openings.