Housing Officer (South Yorkshire/Nottinghamshire)

Stonewater • Town of North East, NY

23h • Hybrid

About The Position

This is a varied, hands-on role where no two days are the same. You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for a Housing Officer to cover the following patch in the South Yorkshire/Nottinghamshire area: Amber Valley, Ashfield, Bassetlaw, Doncaster, Melton, Newark And Sherwood, North Kesteven, Nottingham, Rotherham, Rushcliffe.

Requirements

• Experience of housing management or a similar customer-facing role
• Confidence to manage complex and sensitive situations professionally
• Experience of tenancy, estate management, lettings or neighbourhood services within social housing
• Knowledge of housing legislation, including safeguarding, ASB and welfare reform
• Strong communication and influencing skills, with the ability to work calmly under pressure
• A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice
• Confidence using digital systems and data to manage cases and improve performance
• The ability to work independently, manage competing priorities, and make sound day-to-day decisions
• Comfortable working flexibly, including participating in an out-of-hours rota where required.

Responsibilities

• Managing the full tenancy lifecycle, from sign-up through to end of tenancy
• Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
• Supporting lettings and voids activity to minimise rent loss and turnaround times
• Carrying out estate inspections and addressing neighbourhood and environmental issues
• Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases
• Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases
• Completing person-centred fire risk assessments and monitoring health and safety issues
• Investigating complaints and learning from outcomes to improve services
• Working in partnership with local authorities and external agencies to support customers effectively
• Champion Stonewater’s Customer Promise - delivering services that are respectful, personalised, and trauma-informed.

Benefits

• Satisfactory Disclosure and Barring Service Check
• Satisfactory references
• Possession of a valid Right to Work document

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed