Rental Housing Officer

City of West Jordan • West Jordan, UT

19h • Onsite

About The Position

Under the supervision of the Community Preservation Manager, the Rental Housing Officer is responsible for the development and implementation of strategic initiatives to identify and monitor residential rental properties through the Good Landlord Program and Short-Term Rental Program. This role addresses property management issues to help mitigate code violations and public nuisances from rental properties that impact the quality of life within our neighborhoods. The officer will collaborate with a wide range of partners to create and implement action plans that support the mission and goals of our organization.

Requirements

• High school diploma or GED
• Four years of customer service experience dealing with conflict resolution and handling customer complaints, oral presentations, and report writing
• Two years of prior code enforcement, law enforcement, land use, planning or related experience
• Valid Utah Driver's License
• Knowledge of City zoning regulations and codes; health codes and their application
• Knowledge of Pertinent Federal, State, and local laws, codes, and regulations
• Working knowledge of Code Enforcement Operations, Business Licensing, Planning processes and Administrative Law processes
• Knowledge of Principles and procedures of record keeping
• Knowledge of Principles and techniques used in dealing with the public
• Knowledge of Safe driving principles and practices
• Knowledge of Good Landlord Program
• Knowledge of Short-term Rental Program
• Skill with Operating modern office equipment including computer equipment and software
• Skill with Operating communications equipment including telephone and two-way radios
• Skill with Operating a motor vehicle safely
• Ability to Learn local geography, city streets, public buildings, and businesses
• Ability to Learn to properly interpret and make decisions in accordance with federal, state, and local policies, procedures, laws, and regulations
• Ability to Prepare clear and concise reports
• Ability to Keep records and files of work progress
• Ability to Meet and deal with the public tactfully and effectively
• Ability to Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs
• Ability to Communicate clearly and concisely, both orally and in writing
• Ability to Communicate professionally with citizens, other employees, and agencies in difficult and possibly hostile situations
• Ability to Prioritize and multitask efficiently with strong organizational skill
• Strong organizational skills
• Ability to Work independently and as part of a team

Responsibilities

• Implement programs to improve property maintenance and licensing requirements
• Monitor progress of property maintenance and licensing within the records management system(s) and be able to accurately document and report these findings
• Monitor and conduct compliance follow-up on all residential rental properties to maintain neighborhood continuity
• Coordinates activities with other city departments and personnel
• Maintains accurate logs and reports within the records management system(s)
• Provides educational information to citizens through handouts, presentations, and in one-on-one conversations
• Attends training and information meetings concerning community programs
• Perform other related duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees