Housing Navigator

United Way of the Midlands•Omaha, NE

2d•Onsite

About The Position

The Housing Navigator supports individuals and families in accessing and maintaining stable housing by connecting them to community resources, financial assistance, and supportive services. This role serves as a liaison between clients, landlords, and service providers, helping individuals navigate housing systems, overcome barriers, and achieve long-term stability. In addition to community partners, the navigator also receives referrals from United Way of the Midlands’ 211 team, strengthening coordination and connection across services. This position is part of the Community Programs team, with day-to-day guidance and support provided by the Director, Community Programs. At the same time, the role is closely connected to the broader Community Investments strategy, with financial oversight, reporting, program alignment, and governance shaped through the leadership of the Community Investments team. This includes collaboration on funder relationships, reporting and ensuring resources are directed where they can make the greatest impact. The Housing Navigator provides hands-on case management-style support, including conducting needs assessments, facilitating referrals, coordinating with housing partners, and ensuring follow-through. This includes supporting the Family Flex Fund by determining eligibility, processing referrals, tracking outcomes, and ensuring effective service delivery. Through advocacy, relationship-building, and data-informed practices, the Housing Navigator helps improve access to housing resources and promotes positive outcomes for the community.

Requirements

Strong communication and interpersonal skills, including active listening and advocacy
Empathy, cultural competency, and ability to work with diverse populations
Knowledge of housing systems, human services, and community resources
Case management and client navigation experience
Problem-solving and critical thinking skills
Ability to manage multiple clients, priorities, and deadlines effectively
Strong organizational and documentation skills
Ability to build relationships with community partners and stakeholders
Basic data tracking and reporting skills
Ability to remain calm and effective in high-stress or crisis situations
Proficiency in Microsoft Office and case management systems
Professionalism and ability to maintain appropriate boundaries
High school diploma or GED required, bachelor's degree in social work, human services, or related field preferred
2-5 years of experience in human services, housing programs, case management, homelessness prevention, rental assistance, or related field preferred

Nice To Haves

Call center or high-volume client interaction experience is a plus

Responsibilities

Conducts comprehensive assessments to understand clients’ housing needs, barriers, and goals.
Connects individuals and families to appropriate housing resources, including rental assistance, shelter, and supportive services.
Provides personalized guidance navigating systems such as housing, healthcare, employment, and financial assistance.
Maintains ongoing communication and follow-up to ensure clients successfully access services and progress toward stability.
Offers advocacy and support to help clients overcome barriers to housing and services.
Provides trauma-informed, culturally responsive support that empowers clients throughout the process.
Processes intake forms and assesses client eligibility for assistance through Family Flex Fund.
Coordinates and processes payment or check requests in partnership with finance, ensuring accuracy, completeness, and proper documentation.
Collaborates with internal teams and community partners to prioritize funds based on urgency, impact, and available resources.
Serves as a point of contact between tenants, landlords, and service providers to support housing stability.
Assists with housing-related concerns including eviction prevention, conflict resolution, and access to legal resources.
Coordinates with Legal Aid and other partners to support tenant rights and housing retention.
Connects clients with wrap-around services such as financial counseling, SNAP, childcare, employment, and healthcare.
Supports families receiving financial assistance (e.g., Family Flex Fund) to ensure proper use and stabilization outcomes.
Processes and manages referrals in a timely and accurate manner.
Builds and maintains strong relationships with community organizations, housing providers, and service partners.
Acts as a bridge between clients and providers to ensure seamless and timely access to services.
Represents United Way professionally in community settings.
Stays informed on available community resources and housing programs.
Maintains accurate and timely client records, including services provided, amount, purpose, referrals, and outcomes.
Tracks client progress and conduct follow-up (aftercare) to assess long-term housing stability.
Supports data collection, reporting, and basic analysis to measure program effectiveness.
Ensures compliance with program guidelines, funding requirements, and organizational standards.
Identifies trends, gaps, and opportunities to improve service delivery.
Supports continuous improvement efforts and contributes to program development.