Housing Navigator

Public Consulting Group•El Cajon, CA

5d•Onsite

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. The Housing Navigator works directly with participants experiencing homelessness or housing instability to identify and overcome housing barriers, secure temporary and permanent housing, and connect families to community resources. The position collaborates closely with case managers, landlords, property managers, housing providers, and community partners to expand housing opportunities and support successful housing outcomes. Responsibilities also include facilitating workshops, providing housing guidance and referrals, and helping participants achieve long-term housing stability and self-sufficiency through a client-centered, Housing First approach.

Requirements

Ability to build rapport and establish productive relationships with participants, landlords, property managers, and community partners.
Strong communication, advocacy, and customer service skills.
Ability to assess barriers and guide participants toward successful housing outcomes.
Creative problem-solving skills and the ability to identify practical housing solutions in a competitive housing market.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Attention to detail and ability to accurately maintain case records, documentation, and program compliance requirements.
Proficiency with Microsoft Office applications, data entry systems, and web-based databases.
An Associate or higher degree from an accredited U.S. college or university, or a certified foreign studies equivalency; significant related experience may substitute for the educational requirements.
Experience in customer service, sales, account management, case management, housing services, social services, or a related field.
Knowledge of housing resources, affordable housing programs, landlord engagement strategies, and community-based support services.

Nice To Haves

Bilingual Spanish and/or Arabic preferred

Responsibilities

Partner with individuals and families experiencing homelessness or housing instability to identify housing needs, address barriers, and secure safe, stable housing opportunities.
Assist participants with locating and obtaining temporary, transitional, and permanent housing, including housing searches, rental applications, and landlord communications.
Develop strong working relationships with landlords, property managers, housing providers, and community organizations to expand housing opportunities for participants.
Collaborate with case managers and other service providers to support participant goals, coordinate services, and promote long-term self-sufficiency.
Assess participant barriers to housing and connect individuals to appropriate community resources, supportive services, and financial assistance programs.
Educate participants on housing options, tenant responsibilities, housing market conditions, and strategies for maintaining stable housing.
Advocate on behalf of participants with landlords, community partners, and service providers to support successful housing outcomes.
Facilitate workshops, orientations, and individualized coaching sessions focused on housing stability, tenancy success, and family self-sufficiency.
Monitor housing placements and conduct follow-up activities to support housing retention and address emerging challenges.
Maintain accurate and timely case documentation, service records, and payment requests in accordance with program requirements and contract guidelines.
Stay informed of local housing resources, community services, and affordable housing opportunities to effectively support participant needs.
Deliver services using a Housing First, trauma-informed, and client-centered approach that promotes dignity, engagement, and self-sufficiency.