Housing Navigator (925633)

Equitable Social Solutions•San Mateo, CA

20d•Hybrid

About The Position

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Work with our clients experiencing homelessness to help place in immediate shelter (hotel/motels) and help overcome barriers or issues that affect their ability to obtain and retain housing and move toward self-sufficiency. Manage/process referral(s) received from County and Community following the Tier One and Tier Two guidelines. Manage and maintain a revolving caseload. Assess clients to determine appropriate levels of service on a case-by-case basis. Refer clients to appropriate agencies for specialized services and/or counseling. Develop action and stabilization plans with clients. Consult with other staff, agencies, employers, property owners/managers, mechanics, hotel/motel operators, and other service providers. Provide and document individual/group counseling and referral services. Assist in developing immediate solutions to emergency problems and expediting delivery of needed services. Determine approval of supportive services based on certain criteria. Utilize data processing systems. Complete documents and forms, maintain records and files, and schedule appointments. Provides supportive services and issues additional funds and necessities to clients as needed. Document all expenditures, payments, and service issuances to clients. Work closely with prospective property owners/managers within the community to promote permanent opportunities for homeless individuals and families through outreach and education. Other duties as assigned.

Requirements

Intermediate computer skills in Microsoft Office, Email and Data Entry
Strong communication skills both written and verbal
Driver’s License with good driving record
Travel throughout the County

Nice To Haves

Bachelor’s Degree in Human Services field preferred or equivalent skills and experience

Responsibilities

Effectively communicate both verbally and in writing.
Ability to clearly present and explain information to groups.
Speak clearly and persuasively to other staff, agencies, employers, property owners/managers, mechanics, hotel/motel operators, and other service providers on behalf of clients
Establish effective working relationships with other staff, agencies, employers, property owners/managers, mechanics, hotel/motel operators, and other service providers
Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.
Maintain confidentiality of files and records
Assess client needs and conduct in-depth interviews that are sensitive
Have knowledge of the homeless community and County demographics
Implement and apply regulations to daily duties
Exercise attention to detail
Organize, prioritize, and complete a large volume of work within strict time deadlines
Work with our clients experiencing homelessness to help place in immediate shelter (hotel/motels) and help overcome barriers or issues that affect their ability to obtain and retain housing and move toward self-sufficiency
Manage/process referral(s) received from County and Community following the Tier One and Tier Two guidelines
Manage and maintain a revolving caseload
Assess clients to determine appropriate levels of service on a case-by-case basis
Refer clients to appropriate agencies for specialized services and/or counseling
Develop action and stabilization plans with clients
Consult with other staff, agencies, employers, property owners/managers, mechanics, hotel/motel operators, and other service providers
Provide and document individual/group counseling and referral services
Assist in developing immediate solutions to emergency problems and expediting delivery of needed services
Determine approval of supportive services based on certain criteria
Utilize data processing systems
Complete documents and forms, maintain records and files, and schedule appointments
Provides supportive services and issues additional funds and necessities to clients as needed
Document all expenditures, payments, and service issuances to clients
Work closely with prospective property owners/managers within the community to promote permanent opportunities for homeless individuals and families through outreach and education
Other duties as assigned