Housing Navigator-11-025-SC/Glendale

Salvation Army Careers•Glendale, CA

About The Position

The Housing Navigator develops and implements individualized housing plans for program participants and facilitates housing skills instruction in group and individual settings. The role coordinates external resources and referrals, identifies and secures housing opportunities, negotiates with landlords, and accompanies families to housing appointments as needed to support placement. The position provides individualized case management and service coordination to help families experiencing homelessness obtain and maintain stable housing. It monitors participant progress, supports housing readiness and long-term housing retention, and maintains accurate participant information and records in HMIS. The Housing Navigator also works with other agency programs and departments to maximize participant outcomes.

Requirements

A bachelor's degree in a human services field and at least two years of experience; or an associate degree and four years of experience; or equivalent experience of five years in the field.
Valid Class C California Driver's License.
Must pass a criminal background check to be eligible for employment.
Ability to make judgments and organize responsibilities independently.
Knowledge and sensitivity regarding homelessness, mental health, and chronic issues.
Knowledge of the homelessness continuum of care, housing providers, and social services agencies.
Ability to obtain an annual TB test and complete other required TSA trainings.
CPR/First Aid Certification.

Nice To Haves

Bilingual English/Spanish.
Previous HMIS experience.

Responsibilities

Provide strength-based case management and service coordination to help clients obtain and maintain stable housing.
Monitor, implement, and enforce applicable program policies using evidence-based practices, including intensive case management, motivational interviewing, harm reduction, critical time intervention, and Housing First practices.
Ensure compliance with applicable laws and regulations governing the program.
Develop relationships and partnerships with landlords and property managers.
Maintain an inventory of housing opportunities, including low-income, government permanent, and affordable housing.
Link participants to community resources that promote long-term housing retention.
Understand and work with local and federal housing programs used by Los Angeles County community providers, including Rapid Rehousing, Flexible Housing Subsidy Pool, Tenant Based Rental Assistance, and Section 8.
Monitor and evaluate participant progress through monthly follow-ups.
Develop individualized housing and service plans, including pathways to permanent housing stability, and conduct necessary reevaluations.
Maintain and update resident information as required by HMIS; ensure record accuracy, evidence of completed goals, and compilation of data for demographic reports.
Facilitate access to housing-readiness services such as credit repair, legal aid, housekeeping, money management, and tenant rights and responsibilities.
Accompany families to housing appointments, assist with housing searches, and help complete housing documentation.
Instruct clients on completing housing applications, searching for housing, tenant rights and responsibilities, rental agreement rules, and being a good neighbor.
Coordinate with other agency programs or departments, including Work Source Center, DPSS, FSC, DMH, and DHS, to maximize participant outcomes.
Ensure HIPAA compliance regarding client matters.
Perform other duties as assigned.