Housing Navigator/Case Manager (Santa Clara)

Zócalo Health•Santa Clara, CA

7d•$30 - $31•Hybrid

About The Position

Zócalo Health is seeking a compassionate and organized Housing Navigator to help its members find and maintain stable housing. The ideal candidate will work directly with members, landlords, and community partners to create pathways to housing security for vulnerable populations. As a vital member of the Community Supports team, the role involves managing an active caseload while providing both crisis intervention and long-term stability planning. Success requires strong organizational skills, cultural competency, and the ability to combine housing market expertise with effective case management.

Requirements

Bilingual English/Spanish required
2+ years experience in housing navigation or case management
Knowledge of local housing markets and housing assistance programs
Familiarity with housing regulations and tenant rights
Strong interpersonal and advocacy skills
Experience working with vulnerable populations
Authorized to work in the United States

Nice To Haves

Bachelor's degree in Social Work, Health Services, or related field preferred
Experience with housing management information systems (HMIS)
Knowledge of trauma-informed care practices
Previous experience in healthcare or managed care settings

Responsibilities

Conduct housing assessment to identify preferences and barriers related to successful tenancy
Work with members to develop individualized housing support plans based on housing assessments
Search for and present housing options to members
Build relationships with local landlords and property managers
Assist in securing housing through application completion and documentation gathering
Provide guidance, resources, and referrals as needed
Educate members on Landlord/Tenants rights
Assist with benefits advocacy, including assistance with obtaining identification and documentation for SSI eligibility, and support with SSI application process
Identify and secure rent subsidy resources (Section 8, state and local assistance programs)
Source funding for one-time expenses (security deposits, moving costs, adaptive aids)
Communicate and advocate with landlords on behalf of members
Assist with arranging for and supporting the details of the move
Establish housing retention procedures and develop housing support crisis plans
Conduct health & safety home visits, including unit habitability inspections
Early intervention services that identify potential behaviors that may jeopardize a member’s housing, such as: late rental payments, hoarding, substance use, and other lease violations
Collaborate and provide linkage to community resources to prevent eviction when member’s housing is potentially jeopardized
Monitor and track member progress through the housing process
Maintain detailed documentation of all member interactions and outcomes