Housing Navigator

Hope The Mission•Los Angeles, CA

2h•$0 - $25•Onsite

About The Position

The Housing Navigator makes the process of getting into housing possible for individuals who have been unhoused. This role works directly with participants to assess their needs and build individualized housing plans, guiding them through every step from applications and move-in to stabilization. The Housing Navigator also builds relationships with landlords, property managers, and housing providers to expand available options. This role works across multiple housing programs including Section 8, VASH, DHS Housing for Health, and time-limited subsidies, requiring knowledge of how each program works in practice. The role calls for strong people skills, solid systems knowledge, and the ability to maintain trust with participants who have often been let down before. Success is measured by whether people get housed and stay that way.

Requirements

Valid California driver's license with an acceptable motor vehicle record qualifying for HTM's commercial insurance coverage.
Reliable personal transportation and proof of vehicle insurance.
Ability to work in field-based settings across multiple locations throughout Los Angeles County.
Ability to lift up to 25 lbs. and perform the physical demands described in the job description.
Compliance with HIPAA standards and all HTM company policies.
Legal authorization to work in the United States.
Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite.
Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.
Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record.
Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the US.
Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.
Must have reliable transportation.
Must have proof of vehicle insurance coverage.
Must have a valid CA drivers license.

Nice To Haves

Bachelor's degree in Social Work or a related field preferred; equivalent experience considered.
Bilingual English/Spanish preferred.

Responsibilities

Engage participants in housing-focused case management and build trusting, effective working relationships
Conduct assessments to determine appropriate permanent housing interventions and individual service needs
Provide housing readiness support including assistance with documentation, applications, and eligibility requirements
Monitor participant progress toward housing goals through regular, consistent follow-up
Assist participants with housing voucher applications through LAHSA, Public Housing Authority, and related programs
Support housing search activities and identify best-fit placement options based on individual participant needs
Navigate participants to permanent housing placements including Time-Limited Subsidy (TLS), DHS Housing for Health, Housing Choice Voucher (Section 8), Tenant-Based and Project-Based Supportive Housing, VASH, shared housing, SROs, and low-income housing options
Coordinate move-in assistance resources including deposits, furniture, and other housing supports as available
Develop and maintain a Housing & Services Plan (HSP) for each participant with clear, individualized goals oriented toward permanent housing
Maintain complete and accurate participant files including assessments, housing plans, case notes, applications, vouchers, lease agreements, and exit documentation
Enter and maintain required data in HMIS; ensure all documentation meets program and funder requirements and is updated within required timeframes
Meet performance outcome targets established by applicable LAHSA and funding contracts
Connect participants to community resources that support housing acquisition and stability including legal aid, credit repair, and tenant rights services
Build and maintain professional relationships with landlords, property owners, sober livings, and housing providers to expand available housing options
Collaborate with internal HTM programs, external service providers, and partner agencies to support participant housing progress
Apply de-escalation and mediation techniques to support participants through conflict
Participate in team meetings, trainings, case conferencing, coalition meetings, and homeless services meetings
Operate in field-based settings with frequent community engagement; support navigation services across multiple housing models and programs
Uphold all Hope the Mission and funder rules, regulations, and policies
Perform other duties as assigned