Housing Monitor (5815)

THE SALVATION ARMY•Parkersburg, WV

6d•Onsite

About The Position

This position is responsible for accepting and processing residents staying in the lodge/shelter overnight. The Housing Monitor ensures the safety, security, and compliance of residents with house rules during their assigned shift. This role also involves maintaining accurate records and logs, and ensuring the lodge/shelter is kept neat and orderly.

Requirements

High school diploma or G.E.D.
One-Year Experience performing security or social service work preferred.
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.
Ability to perform combinations of sitting, standing, and walking on a frequent change basis.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

Nice To Haves

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

Ensures that all rooms are in proper order before arrival of residents; checks fire equipment and ensures proper working order.
Checks clients into the lodge/shelter; prepares and monitors client intake cards; determines if client has been prepaid by sponsor or credit; prepares resident roster and maintains resident property records.
Prepares and distributes meal tickets and laundry tokens; distributes towels, linens, and personal hygiene items; secures and distributes client medications as required.
Obtains clients signature on forms as well as lodge/shelter rules and regulations.
Monitors the activities of the lodge/shelter residents ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift.
Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures.
Opens and closes the lodge/shelter doors at designated hours of operation.
Completes required paperwork representing client intake for the day; inputs data into the computer in order to maintain computer records and generate client lists.
Sorts client intake cards in numerical order and files remaining intake cards of clients who did not check into the lodge/shelter for the evening.
Assigns housekeeping and other tasks to residents; ensures that clients perform assigned house duties in the proper manner; ensures compliance with house rules.
Answers telephone and responds to questions regarding the lodge/shelter operations.
Wakes up lodge/shelter clients at designated time and instructs them to collect their sheets; ensures that all residents are out of the lodge/shelter by the designated time.
Answers the crisis hot-line and provides crisis intervention through telephone interviews and client counseling where applicable.