Housing Monitor
About The Position
The Housing Monitor is the shelter’s key hospitality representative and upholds and enforces rules to help ensure a safe, structured, and predictable environment for guests and staff. The position is supported by the shelter manager and other staff. The monitor checks guests in and out throughout the day, dispenses medical boxes and maintains medication logs, answers phones, oversees use of publicly available toilets, and participates in processing new guests. The monitor may assist with or lead the provision of snacks and meals. Overnight duties include some cleaning, light breakfast preparation, and ensuring curfews, lights-out times, and bed assignments are followed. The role requires the ability to engage effectively with people experiencing distress, crisis, and conflict and to make sound decisions quickly.
Requirements
- High school diploma or GED, and one year of experience performing security or social service work preferred; alternatively, an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
- Ability to meet attendance requirements.
- Ability to read, write, and communicate in English.
- Ability to respond to emergencies quickly and calmly while maintaining control and initiating proper corrective action.
- Ability to engage effectively with individuals experiencing distress, crisis, and conflict.
- Ability to make sound decisions quickly.
Nice To Haves
- One year of experience performing security or social service work.
Responsibilities
- Check guests in and out each time they enter or exit the shelter’s main entrance.
- Record unique situations occurring during assigned shifts.
- Complete incident reports as needed.
- Call the overnight on-call staff person for advice and assistance when support would benefit staff on site.
- Respond calmly to emergencies and initiate appropriate corrective actions according to established policies and procedures.
- Dispense medical boxes and maintain medication logs.
- Answer phones and oversee use of publicly available toilets.
- Participate in processing new guests.
- Assist with or lead the provision of snacks and meals.
- Perform some cleaning and light breakfast preparation during overnight shifts.
- Ensure curfews, lights-out times, and bed assignments are followed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
