Housing Monitor

Pacific Clinics•Pasadena, CA

10d•Onsite

About The Position

Under the direction of the Housing Supervisor, the Housing Monitor provides client advocacy, case management, benefit establishment, linkage to Mental Health/Substance Abuse services, and all other supportive services as needed. This role promotes a strength-based environment to help clients achieve their goals, monitors client compliance with program rules and policies, and conducts intakes, screenings, and client move-ins/move-outs. The Housing Monitor also provides case management support, including independent living skills and benefits linkage, and utilizes de-escalation and crisis intervention techniques when necessary. Maintaining cleanliness and sanitation of common areas, kitchen, restrooms, and client rooms is a key responsibility, along with conducting wellness checks, facility inspections, and perimeter checks to ensure safety. The role involves completing all required documentation, coordinating with outside agencies for client benefits, reporting property damages, assisting with donations and event coordination, and participating in meetings and trainings. Additionally, the Housing Monitor conducts outreach, networks with internal programs, and maintains compliance with various guidelines and regulations. Reporting client mental health issues, collaborating with governmental departments, modeling the organization's mission and values, and communicating effectively in a culturally competent manner are also essential aspects of the position. Other duties as assigned.

Requirements

High School Diploma or GED required and two (2) or more years of related experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education).
Current CPR/First Aid Certification is required (or willingness to obtain).
Must pass Department of Justice (DOJ), Federal Bureau of Investigation (FBI) background check.
Must demonstrate ability to work as part of a multidisciplinary team.
Must be able to work under minimal supervision, have ability to work independently and be dependable.
Possess strong community outreach skills.
Strong written and verbal communication skills, administrative skills, and the ability to de-escalate conflicts are highly valued.
Strong paperwork and documentation skills.
Strong attention to detail.
Establish and maintain effective working relationships with coworkers, clients and community agencies.
Effectively coordinates housing activities in multiple service sites both within the agency and in the community.
Demonstrated experience and ability to relate to a culturally diverse clientele and staff.
Frequently required to stand or sit.
Required to use hands to produce records and/or documentation in manual or electronic format.
Must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.
Driving Required.
May have unsupervised contact with children.
Requires full background check and TB Exam.

Nice To Haves

Experience in social service or related fields is preferred.
Experience working with individuals experiencing homelessness, low-income populations, or similar backgrounds is preferred.
A bilingual skill in the appropriate language for the Clinics' clients is highly preferred.

Responsibilities

Promotes a strength-based environment that helps clients achieve their goals.
Monitors client compliance with program rules and policies.
Conducts intakes, screenings, and client move-ins/move-outs.
Provides case management support, including independent living skills and benefits linkage.
Uses de-escalation and crisis intervention techniques when needed.
Maintains cleanliness and sanitation of common areas, kitchen, restrooms, and client rooms.
Conducts wellness checks, facility inspections, and perimeter checks to ensure safety.
Completes all required documentation (incident reports, logs, HMIS entries) in compliance with regulations and within program timelines.
Coordinates with outside agencies (e.g., DPSS, DMV, SSA) to assist clients in accessing benefits and services.
Reports property damages and coordinate repairs.
Assists with donations, food bank pickups, and event coordination.
Participates in meetings, trainings, and program development.
Conducts outreach and network with internal Full Service Partnership (FSP) programs; deliver program presentations as needed to obtain referrals and maintain maximum program capacity.
Maintains compliance with Clinics’ guidelines, FSP funding requirements, and HIPAA regulations.
Reports all client mental health issues to Treatment/Housing teams promptly; troubleshoots and coordinates appropriate supportive services for client benefit.
Collaborates with local governmental departments and provides services consistent with program needs and funding source directives.
Models Pacific Clinics’ mission, approach, and core values in all communications and correspondence.
Attends and actively participate in staff meetings to provide input on program development and staff training.
Re-route to alternate PC Interim Housing site when coverage is necessary.
Communicates effectively in a culturally competent manner with a diverse client population, promoting positive interaction with managers, co-workers, and others.
Performs other duties as assigned.