Housing Mobility Navigator

Baltimore Regional Housing Partnership•Baltimore, MD

40d•Hybrid

About The Position

The Baltimore Regional Housing Partnership (BRHP), operating the Baltimore Housing Mobility Program, is a 501(c)(3) organization dedicated to assisting over 4,000 qualified families in relocating from areas of concentrated poverty to quality and affordable housing in communities with strong schools, low crime, and ample job opportunities. These high opportunity areas are located within Baltimore City and Anne Arundel, Baltimore, Carroll, Harford, and Howard Counties. BRHP is seeking a Housing Mobility Navigator to support the organization's mission by providing exceptional housing mobility services to qualifying families moving to opportunity areas. The ideal candidate will effectively manage competing priorities and assist a diverse client population in adjusting to new communities. Primary duties include conducting home visits, connecting families with resources, mediating landlord/tenant disputes, and assisting families throughout the move process in accordance with the Program’s administrative policies and procedures.

Requirements

Ability to gain thorough knowledge of BRHP’s policies and procedures
Ability to provide effective counseling services to a divers clientele
Ability to interpret and explain federal and agency policies, regulations and procedures
Knowledge of community groups and resources
Ability to compile and organize reports
Ability to act as a representative of Baltimore Regional Housing Partnership and effectively communicate verbally, individually, and in groups with internal and external stakeholders
Ability to effectively deliver presentations to a group
Ability to safely operate a motor vehicle
Excellent written and oral communication skills
Exceptional customer care skills
Careful attention to detail
Associate degree from a regionally accredited institution in Sociology, Psychology, Social Policy, Public Administration, or a closely related field & 4 years of work experience in the related field OR Bachelor’s degree from a regionally accredited institution in Sociology, Psychology, Social Policy, Public Administration, or a closely related field & 2 years of work experience in the related field
Valid Maryland driver’s license, automobile insurance, and willingness to use a vehicle to travel required

Nice To Haves

Trained in Implicit Bias and Trauma Informed Care or related model
Knowledge of SharePoint
Knowledge of Efforts To Outcomes (ETO) Software
Knowledge of Yardi software

Responsibilities

Work with clients in an effective manner to ensure that services improve outcomes for families choosing to live in opportunity areas
Document, coordinate, and collaborate with external stakeholders to maximize benefits of the move to new neighborhoods within opportunity areas
Provide case management for requests to move including: assisting with workshops; managing voucher issuance; and conducting follow-up calls or emails for all move related inquiries
Assess move readiness based on counseling contact
Refer families to available units in opportunity areas and plan and conduct housing search tours for individuals and groups
Conduct independent housing searches to identify units for applicants and participants
Provide administrative support to participants that are new to the program or seeking to move
Communicate with property owners and participants to explain program requirements and encourage participation in the Baltimore Housing Mobility program
Prepare and update communications to landlords and participants
Assist families in the development of action plans with objectives, services to be provided, milestones for completion of key elements, and timetables
Make appropriate referrals for needed services to help remove barriers to a successful move
Conduct home visits in alignment with targeted schedule and follow-up as needed
Provide families with detailed information about connecting to local resources in opportunity areas
Conduct landlord/tenant mediations
Provide assistance with efforts of credit repair or rental history matters to assist families with tenant screening requirements
Assist families with needed transitions after their move, including help in locating schools, churches, childcare, and employment, social and medical services
Maintain required records of mobility navigation services provided, and the referrals made for each family
Determine client compliance with program policy and regulations and suggest corrective follow-up as needed
Perform other duties as assigned