Housing Manager I

Delaware State Housing Authority•Selbyville, DE

5d•Onsite

About The Position

This non-State position is responsible for managing the administrative and coordinating the operational functions of an affordable/ subsidized housing community in response to community needs and in accordance with federal/state guidelines. Incumbents are responsible for property and facility management, service coordination, staff supervision, and community relations. Work involves determining current needs of the site within the community and encouraging public or private agencies to provide needed programs or services to the site. Incumbents are responsible for allocating space to user agencies, performing routine maintenance inspections, implementing preventive maintenance and resolving client’s complaints regarding services provided at the site. In addition, incumbents are responsible for supervising building/grounds maintenance staff.

Requirements

Associate's degree or higher in business or social service-related area, or 2 years of direct qualifying experience.
College degree in a business or social service-related area may replace some experience.
Basic knowledge of property management including the policies and procedures of support services such as purchasing and contracting, inventory control, building maintenance services, clerical services, telephone services, etc.
Basic knowledge of principles and practices of supervision.
Ability to communicate effectively both orally and in writing.
Successful completion of a criminal background screening
Ability to respond to problems and/or emergencies after normal working hours and on weekends and holidays
A current and valid driver’s license.

Responsibilities

Performs initial move-in certification and processing of leasing documents.
Performs annual and interim certification of residents to determine changes in income, expenses and family composition.
Schedules and performs annual and special apartment inspections.
Monitors resident compliance with MTW, DSHA and HUD rules, regulations and requirements, and takes appropriate actions when necessary.
Monitors payment of rent and other related charges and takes appropriate collection actions as necessary.
Determines services needed by the community and encourages agencies to deliver same to the site.
Manages existing programs to maximize use by clients and meet service needs.
Resolves client complaints regarding services.
Allocates space at the site for agency use
Performs routine maintenance inspections, implements preventive maintenance and provides for safety of facility and clients.
Conducts meetings to ensure that provider agencies and site staff are informed of programmatic and administrative policy/procedural changes and to discuss inter-agency operational problems and possible solutions.
Plans, assigns, reviews, and evaluates the work of site staff providing such services as building and grounds maintenance.
Prepares, maintains and/or oversees maintenance of required records and reports.
Meets with community groups, public/private service agencies, individuals and other concerned parties to explain services and un-met needs.
Works with clients to resolve service problems and/or explain program requirements.
Performs related work as required.