Housing Life Skills Manager

Urban Peak Denver • Denver, CO

20h • Onsite

About The Position

Under the supervision of the Program Manager, the Housing Life Skills Manager will be responsible for providing direct supervision of youth at Urban Peak Denver shelter and/or housing programs. This includes assisting youth in increasing self-efficacy and reducing risky behavior, ensuring client safety, providing delivery of appropriate and effective program services and maintaining a safe and positive environment. Duties include supervision of youth in accordance with facility rules and regulations, crisis intervention, facilities maintenance, group facilitation, promotion of a therapeutic environment, accurate, timely and consistent data collection, and data entry. This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.

Requirements

• Two (2) years of college; OR a high school diploma or equivalent AND one (1) year of experience in the human services field.
• Able to connect and work effectively with a diverse, resistant street youth population
• Exercise discretion and independent judgment, set clear and appropriate boundaries with youth
• Knowledge and understanding issues of the homeless adolescent population, mental health issues, and substance abuse among high-risk young adults
• Provide services that are trauma informed, appropriate, and effective
• Problem solving skills (multi-tasking, assessment, organization and prioritization)
• Team oriented and able to coordinate with various departments and staff
• Understanding of the provision of and commitment to trauma informed care
• Must be team-oriented and able to coordinate with various departments and staff.
• Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
• Must be insurable as a driver on Urban Peak’s auto liability policy in order to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
• Ability to pass both federal and state background checks
• Ability to pass pre-employment TB Screening
• Ability to pass pre-employment physical examination.
• Provide proof of education (HS Diploma OR Official Transcripts)

Nice To Haves

• Lived experience reflective of the youth we serve is encouraged but not required.
• Ability to use second language in written and verbal communication desired (Spanish, Vietnamese, ASL)

Responsibilities

• Accurately document admission record and record actual services received by clients
• Collect and maintain accurate data on an ongoing basis
• Document relevant and significant events that occur during the shift in the Communication Log
• Maintain clear and effective communication with other staff regarding clients
• Ensures client confidentiality through the safe and secure storage of client information.
• Completes thorough intakes in a manner that begins to establish comfort and trusting relationships.
• During intake, assesses the level of need and makes recommendations regarding youth’s involvement in Urban Peak.
• Establishes plans with youth, ensures follow through, and makes appropriate referrals.
• Provide milieu supervision and work to ensure the safety of the youth and their environment
• Assure that youth maintain cleanliness of the shelter environment
• Provide direction and support to youth on the completion of daily chores and other milieu activities
• Maintain a welcoming presence; and support youth who come into the shelter
• Collect and record necessary intake information to reflect the needs of clients
• Assess appropriateness of client admission to shelter and forward data to intake supervisor for additional follow-up
• Provides crisis intervention and de-escalation support, including verbal and physical altercations, and phone counseling, as needed.
• Facilitate group activities and discussions
• A limited caseload may be assigned to this position as the primary case manager (provided that the Counselor has the appropriate credentials)
• Additional case management meetings may be required

Benefits

• 100% Employer paid Medical and Dental plans with Buy-Up Plans Available
• Vision Plan
• Flexible Spending Plan – Health & Dependent Care
• Accident Coverage | Critical Care & Hospitalization Ancillary Plan
• Employer paid Basic Life and AD&D
• Employee Voluntary Life Insurance
• Employer paid Short-Term and Long-Term Disability
• Colorado Paid Famli Leave Private Plan – Employee / Employer Split @ 50%
• 403(b) Retirement Plan with 2% Agency Match
• Employer paid RTD Eco Pass
• 10 Paid Holidays
• 48 hours Paid Sick Time
• 120 hours of Vacation to start on an accrual basis
• Robust Employee Assistance Program
• Second Language pay differential
• Staff support for lateral growth through training and mentorship

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees