HOUSING INSPECTOR

Care Resource Community Health Centers, Inc.•Fort Lauderdale, FL

4d•Onsite

About The Position

The Housing Inspector is responsible for all functions pertaining to the determination of Housing Quality Standards (HQS) in accordance with Federal Regulations, City and County building codes for private sector rental units rented by participants for different programs: Section 8 Voucher, HOPWA log term voucher, PHP, STRMU, Rapid Rehousing, and Permanent Supportive Housing. This role involves conducting various types of inspections, mediating landlord-tenant issues, explaining standards and regulations, and maintaining accurate records. The position also requires interpreting policies, providing guidance to other staff, and assisting in training. Core competencies include problem-solving, conducting home visits, communicating during emergencies, supporting appointment scheduling, and promptly addressing client and landlord inquiries. The role also emphasizes safety, confidentiality, and a culture of service through compassion, competency, and commitment.

Requirements

High School Diploma required.
Two years of related experience are required.
Experience working with the homeless population.
Two years of related experience in housing case management services, and affordable housing.
Must be highly motivated, self-starter and possess the ability to coordinate multiple projects/tasks simultaneously in a high-pressured environment.
Must be able to work with diverse communities and exercise mature judgment.
Must possess sensitivity to needs and issues of homeless persons, persons living with trauma, persons with disability (mental illness, alcohol, and other drug problems, etc.).
Excellent computer skills with proficiency in Microsoft Office are required.
High integrity, exemplary work ethics, and the ability to maintain security and confidentiality.
A valid Florida driver’s license is required.
Bilingual (English Spanish/ English-Creole) is required.
Computer knowledge should include Care Resource phone system, Word, Excel, and Outlook.
Must become knowledgeable about agency databases (HMIS, CASEWATCH Provide Enterprise, NEXTGEN).
Excellent customer service, phone etiquette and communication skills are needed to handle multi telephone lines and tasks and work with very high call volumes.
Good organizational and teamwork skills are required to prioritize workflow.
Must maintain punctuality and perform in a detail oriented and accurate manner at all times.
The ability to work with a multicultural and diverse population is required.

Nice To Haves

Training in HIV/AIDS preferred.
HMIS training is a plus.
WORD and EXCEL assessments will be administered to assist with determining the most qualified applicants.

Responsibilities

Conduct housing quality standard inspections, special inspections, re-inspections, etc.
Mediate and try to resolve landlord tenant issues and problems.
Explain standards, regulations, etc. to landlord and tenants to promote good relations.
Assure that inspections are entered into the computer system on a timely basis.
Communicate with the landlords, property management and private owners to coordinate specific inspections.
Prepare weekly inspection report and submit it to the supervisor.
Build and maintained a pull of property management, landlords, and private owners.
Interpret and apply PCHA policies, federal regulations, and other relevant policies and procedures.
Provide guidance to other HCV staff regarding inspection results and documents in accordance with established procedures.
Assist in training other employees in HQS regulations and PCHA policies.
Conducts home visits to assess barriers to independent living as applicable.
Communicates with clients one to three days before a foreseen hurricane/natural disaster according to emergency plan procedures.
Supports appointments scheduling with participants and landlords.
Attends participants and landlord’s phone calls promptly who are attempting to access services and provides them with accurate and timely information.
Reports on various concerns, complaints and compliments received via phone.
Transfers complaints directly to the manager responsible for the area of concern.
Maintains health centers’ guidelines relating to safety, confidentiality, and HIPAA regulations.
Ensure proper hand washing according to the (CDC) Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon assigned role in Emergency Code System.
Understands and performs assigned role in agency’s Continuity of Operations Plan (COOP).
Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
Listens to internal or external customers (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions.
Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered.
Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed.
Prioritize internal or external customer (i.e., patient, client, staff, vendor) requests to ensure prompt and effective response is provided.
Participates in training sessions and other meetings as required by the agency and/or funding sources.
Participates in agency developmental activities as requested.
Other duties as assigned.