Housing & Homemaking Program Manager

Cultivate Initiatives•Portland, OR

28d•Onsite

About The Position

The Housing & Homemaking Program Manager is a key part of Cultivate Initiatives housing & homemaking program development. They will assist with the coordination of programs, support of Housing & Homemaking team staff, and other housing-related activities.

Requirements

Knowledge of affordable housing and housing issues faced by people who are unhoused.
Active listening skills and a commitment to fully understanding the neighbor’s point of view.
Ability to communicate difficult and complex housing choices to neighbors who possess a range of listening and processing challenges.
Ability to maintain a non-judgmental, non-reactionary, and non-defensive communication style during challenging discussions.
Ability to apply critical thinking skills to make sound judgments in developing and time-sensitive situations.
Ability to responsibly prioritize competing tasks and follow through in a timely manner.
Ability to pivot tasks or project to meet deadlines.
Capacity to follow meticulous record-keeping and reporting protocols.
Ability to work cooperatively as a team with other staff, the neighbor, and neighbor’s circle of support.
Ability to communicate and relate to persons of diverse backgrounds and abilities and establish and maintain effective working relationships with other employees and residents.
At least two years of relevant experience in providing services to low-income individuals.
Knowledge of community resources, social services, and benefits administered by the county.
Ability to navigate housing barriers specific to marginalized community members and promote equitable and inclusive housing outcomes for all.
Strong competency and understanding of technical tools (laptop, communication tools, database entry)
Must be able to provide proof of Driver’s License
Being physically present in the CI offices from 8:30am – 4:30pm, Monday - Friday
Must be able to provide proof of COVID-19 vaccination or religious exemption

Nice To Haves

Previous experience and familiarity with HMIS data entry
Previous experience with Housing Case Management
2+ years of previous management experience

Responsibilities

Provide leadership, support, and positive role modeling for Housing staff. Promote a team environment where efficacy, responsibility, and collaboration are paramount.
Responsible for supporting scheduling daily assignments for the Homemaking team and working with Housing Specialists to manage daily casework and neighbor meetings.
Interact and navigate any issues with Landlord/Property Management when needed.
Creating/modifies proposals, policies, and procedures for the Housing Program.
Work with The Director of Housing and Homemaking and Housing Coordinator to support program design, implementation, and evaluation to increase access to and efficiency of the program, as directed.
Coordinate and provide coverage for Housing Team members as needed when they are absent.
Demonstrate and empower staff to take initiative, problem solve, prevent and de-escalate crises, follow a trauma-informed practice, and engage with equity in mind.
Assist in developing and implementing on-the-job training and guidance for Housing team members across the organization.
Monitoring the implementation of supportive housing program policies and practices.
Working to keep projects on schedule, within stated budgets and functioning smoothly.
Provide support for neighbors within our Retention Case Management to help them maintain housing stability.
Supporting program growth and development as necessary.
Ensuring that neighbors maintain housing by responding to requests for assistance in a timely manner and offering support with a wide range of tasks, some of which include lease renewals, lease violations, or re-certifications.
Representing Cultivate Initiatives to various stakeholders and community partners.
Recruiting and developing a comprehensive listing of affordable housing/resources and partnerships with landlords open to working with SHS neighbors.
Preparing statistical and analytical reports of program activities, operations, and procedures; gathering and compiling data for reports.
Responsible for assuring the quality and compliance of program operations
Conducts/manages special projects requiring research, analysis, organization, documentation, and coordination as assigned.
May perform other duties as requested by supervisor.