Housing Focused Shelter Worker-PPT

The Mustard SEED Society • Medicine Hat, AB

5d • Onsite

About The Position

Walking alongside The Mustard Seed’s community participants who are utilizing the shelter and have experienced significant trauma and barriers to housing, food, and other basic needs, the Housing Focused Shelter Worker encourages them in their journey and connects them with programs and services so that they can achieve a positive, coordinated, and sustained exit from the shelter. The Housing Focused Shelter Worker will provide housing supports to shelter guests by connecting them with internal and external resources to divert them as soon as possible from the shelter and ensure they are sustainably housed. A Housing Focused Shelter Worker is on the front line and responds to participants’ needs on an ongoing basis. The Housing Focused Shelter Worker fulfills the mission of The Mustard Seed by maintaining a high level of professionalism, and respect for all who enter the building and neighborhood. Crisis intervention, meaningful conversations, case management and conflict resolution are daily occurrences for this role.

Requirements

• 1 year of experience working with a marginalized population.
• Experience working within the culture of the inner city and/or with the less fortunate.
• A demonstrated passion to be involved in ending homelessness in Alberta is essential.
• Follow organizational protocols of front-line programs to completion.
• Able to multi-task and demonstrate organizational skills with shifting priorities.
• Strong communication (written and verbal) and conflict resolution skills.
• Self-starter capable of working effectively within a cross-functional team.
• Strong desire to work with a marginalized and vulnerable population.
• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

Nice To Haves

• Experience in case management and advocacy is considered an asset.
• Experience working in a volunteer-based organization is considered an asset.
• training in the usage of a two-way radio communication system, MS Office-based computer programming, as well as familiarity with the HMIS database system, FDARP, FOIP, First aid, NVCI, and SafeTALK.

Responsibilities

• As the first point of contact for participants seeking support, you will be expected to provide excellent service that promotes dignity, kindness, and equity for all.
• Respond promptly to individuals in crisis, both inside and outside the building. This includes, but is not limited to, addressing physical or mental health concerns, managing anger and aggression, and handling interpersonal crises. The worker must identify the crisis, minimize harm to the individual and others, utilize de-escalation skills, and assist the individual in exploring healthy alternative options.
• Use case management tools to help shelter/drop-in participants work on short-term and long-term goals in relation to housing.
• Provide assistance to other shelter locations as needed, based on operational requirements and priorities.
• Employ case management tools to help shelter participants set and achieve short-term and long-term housing goals, carrying a 3-4 individual caseload.
• Conduct housing-focused case management intake, schedule regular check-ins, and engage in daily intentional conversations with shelter participants in your caseload, ensuring thorough documentation of these interactions.
• Enforce shelter rules, expectations, and suspensions with participants when necessary.
• Practice conflict resolution and facilitate reconciliatory conversations.
• Provide support to community members seeking shelter by addressing basic needs.
• Assist with daily meal programs.
• Assist with various janitorial and maintenance tasks as needed to uphold the cleanliness and functionality of the shelter.
• Ensure the daily operation of the shelter, including tasks such as laundry, cleaning common areas, conducting security checks, and supervising shelter activities.
• Model healthy relationships with shelter participants and volunteers through active listening, advising, providing appropriate referrals, and being open to spiritual conversations.
• Be a supportive and proactive member of the team, including volunteers and other visitors.
• Participate in staff training, attend staff meetings, and have one-on-one sessions with supervisor.
• Collect data and maintain accurate client records in CCMS and HMIS using FDARP.
• Ensure compliance with all health and safety policies and procedures, promptly submitting incident reports through our safety software as required to help maintain a secure environment for all shelter participants and staff
• Respect proper boundaries with participants.
• Provide and maintain a safe, clean environment for respite, for adult community participants.
• Take initiative and use critical thinking to assess situations and make appropriate decisions to support participants.
• Through a person-centered approach, you will encourage shelter participants to seek resources and services that support them in achieving their goals.
• Adhere to the privacy and confidentiality standards as outlined by FOIP and the Health Information Act.
• Perform other duties as assigned.

Benefits

• All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed