HOUSING CASE MANAGER

Homeward Bound of Marin•San Rafael, CA

1d•$28 - $30•Onsite

About The Position

Homeward Bound of Marin is seeking a Housing Focused Case Manager to provide services that help individuals experiencing homelessness to secure and sustain housing. This position plays an essential role in delivering short- and long-term case management, supportive services, and access to job training and placement opportunities. Homeward Bound of Marin is a dynamic and evolving non-profit agency working to end homelessness in Marin County through affordable housing development, supportive services, job training, and social enterprise. Our mission is Opening Doors to Safety, Dignity, Hope, and Independence. The workplace culture is collaborative, supportive, and family-friendly, valuing flexibility, teamwork, and kindness.

Requirements

Bachelor’s degree in social work, social welfare, psychology or related field or at least 3 years’ experience in a related residential or shelter setting.
3 + years’ experience working with under-resourced, low-income populations; experience working with individuals experiencing homelessness desired.
Experience in residential and/or housing programs.
Knowledge of Housing First principles and Low-barrier Shelters.
Working knowledge of Social Security income (SSI, SSDI, SDI).
Knowledge of life skills, money management, and basic math skills.
Strong knowledge of harm reduction, mental health, substance use disorders, and de-escalation required.
Data system entry experience.
Competency with MS Windows and Office 365 applications.
Work well with a team as well as independently.
Able to set and keep strong boundaries and limits.
Demonstrate the ability to seek feedback, ask questions, and apply constructive suggestions.
Ability to work cooperatively and contribute to a diverse workplace through ideas or experience.
Ability to sit, and use a computer mouse, keyboard, and monitor for moderate periods of time (1–3 hours per day).
Ability to stoop, crouch, kneel, and/or crawl on occasion.
Highly organized and creative individual who excels in prioritizing tasks, managing time efficiently, and displaying initiative, all while maintaining a sense of humor.
Efficient in handling multiple tasks simultaneously and making quick, informed decisions in fast-paced environments.

Nice To Haves

Spanish bilingual highly desirable.

Responsibilities

Manage case load of 10 – 12 participants
Assist program participants in physical and mental health issues.
Participate actively as part of a team with other Homeward Bound staff.
Communicate effectively (both written and verbal) with team members, supervisors, volunteers, and program participants.
Maintain proper documentation of relevant interactions.
Attend weekly program staff meetings, monthly all-staff meetings, weekly supervision with Program Director, and other trainings.
Report program, client, and facility needs to the appropriate people.
Conduct weekly case management meeting documenting housing plans and goals.
Prepare program transfers, daily rosters, and generate reports on key data points as required.
Provide appropriate community resources as needed.
Develop and implement customized care and housing plans to meet individual needs.
Document and track required program outcome measures, respond to requests for information in a timely manner and collect and enter data into data management systems such as the HMIS and Cal Aim systems.
Perform other duties as assigned.
Establish and maintain open and collaborative relationships with colleagues.
Greet, communicate, and treat all program participants with respect, dignity, kindness, and an attitude of compassionate service.
Maintain confidentiality and boundaries related to all program participants.
Ensure confidentiality standards and maintain professional boundaries in all interactions with program participants.