Housing Eligibility Specialist 17-26

Housing Authority of The City of Austin • Austin, TX

2d • Hybrid

About The Position

Established in 1937, the Housing Authority of the City of Austin (HACA) is a national leader in providing safe, healthy and affordable housing options for the Austin community. HACA's mission is to cultivate sustainable affordable housing communities and partnerships that inspire self-reliance, growth and optimism. The Housing Authority of the City of Austin (HACA) is looking for a motivated candidate to join a team that provides affordable housing and services to families and individuals in need of stable housing. The qualified candidate will coordinate service through the Housing Choice Voucher program and other rental assistance programs. HACA has been a leader in affordable housing in the City of Austin for more than 85 years. In partnership with the U.S. Department of Housing and Urban Development, local government entities, and numerous non-profit agencies, HACA provides access to safe, stable housing to over 20,000 individuals.

Requirements

• Bachelor's degree from a four-year college or university; OR Four years related experience and/or training; OR Equivalent combination of education and experience.
• Ability to provide compassionate and professional customer service to clientele of diverse backgrounds
• Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche)
• Excellent oral and written communication skills
• Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers
• Knowledge of general office practices and procedures, business English and basic arithmetic
• Knowledge of standard bookkeeping principles, practices, and techniques
• Knowledge of HUD programs, regulatory compliance, the affordable housing industry
• Spanish language proficiency
• A Criminal Background Check including a sex offender registry check.
• A Driving Record, Texas Driver's License, and a Physical/Drug Screening will be required upon offer of employment.

Responsibilities

• Coordinate rental assistance for participants in the Housing Choice Voucher Program.
• Manage the full leasing lifecycle, including issuing vouchers, scheduling inspections, and monitoring ongoing eligibility and compliance.
• Coordinate execution of Housing Assistance Payment (HAP) contracts, obtain leases, and ensure timely and accurate subsidy payments.
• Conduct annual reexaminations, interim reviews, and program certifications.
• Schedule appointments, collect and verify documentation, perform data entry, and calculate rent adjustments.
• Communicate eligibility determinations and rent changes to residents and property managers.
• Maintain accurate, organized electronic client records in compliance with privacy and confidentiality standards.
• Process terminations, voluntary withdrawals, and program violations.
• Initiate and assist with fraud investigations when necessary.
• Respond professionally and promptly to inquiries from clients, landlords, and community partners.
• Provide guidance on program policies, procedures, and participant responsibilities.
• Build and maintain positive working relationships with stakeholders.
• Prepare monthly caseload and performance reports for supervisors.
• Perform additional duties as assigned.
• Provide participants with information about housing options and community resources to promote long-term self-sufficiency.
• Perform other responsibilities as assigned by the supervisor.

Benefits

• Paid sick leave, annual leave, birthday leave & federal holidays
• 100% of employee health insurance premiums paid by the agency
• Supplemental health, dental, vision, and life insurance options for employees and family
• Employee Assistance Program
• Hybrid work schedule available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level