Housing Coordinator

Journey Center for Safety and Healing•Cleveland, OH

132d•Hybrid

About The Position

The Housing Coordinator is responsible for housing program implementation and operational oversight of the housing referrals and supportive services within the Domestic Violence Housing First Initiative (DVHI) at Journey Center for Safety and Healing. The Housing Coordinator will provide direct supervision to the Community Advocates to ensure case management services delivered to clients are carried out in accordance with the agency’s mission and best practices.

Requirements

Bachelors degree or experience working with survivor services or survivors of domestic violence and/or child abuse required
Must have and maintain a valid Ohio driver’s license and appropriate insurance coverage; Must maintain appropriate driving record
Must be available for extended and non-traditional work hours
Ability to work in crisis environment with a wide range of people from community professionals, police, clients, and volunteers
Computer skills with word processing, data base, e-mail, fax, windows application capabilities
Willingness to travel into the community to meet with clients and community partners
Ability to address crisis situations which require prompt decision and action
Knowledge with respect to safety issues
Knowledge of social, emotional, and personal aspects of domestic violence
Possess an understanding of client centered approach and client self-determination
Working knowledge of community resources available for adult victims of domestic violence
Ability to perform job duties with a high degree of initiative and independent judgment
Thorough knowledge of rules, regulations, functions, procedures, organization, and policies governing the operations of Journey Center for Safety and Healing
Ability to analyze problems and develop plan of action/correction
Ability to organize work, engage in a variety of tasks, and consistently meet deadlines
Demonstrated sound judgment and outstanding interpersonal skills
Emotional maturity, stability, personal integrity, initiative and resourcefulness
Commitment to child abuse and domestic violence prevention
Experience in and commitment to building and supporting trauma informed organizations committed to equity, inclusion, and advocacy
Maintain a positive attitude
Ability to incorporate Journey Center’s Diversity, Equity and Inclusion value by modeling our work through a lens of equity and anti-racism
Ability to incorporate Journey Center’s Values into assigned duties
Communicate with others in person, electronically, or by phone on a consistent basis
Regular and predictable attendance

Nice To Haves

Experience in non-profit management or providing supervision preferred
Experience working with victims of domestic violence and child abuse preferred

Responsibilities

Collaborate with community housing agencies
Collaborate with Journey staff and partner agencies to complete appropriate paperwork for program referrals and provide necessary support
Oversee the case loads of community advocates in accordance with funder protocol while also providing domestic violence, self-sufficiency, financial and tenancy education
Ensure DVHFI clients receive all eligible government benefits, including SNAP benefits, medical coverage, SSI, CHIP, financial assistance, etc.
Ensure community and housing services within Journey Center are utilizing evidence based modalities, specifically Trauma Informed Care and The Housing First Model.
Implement the delivery of Housing and Community advocacy services, including, but not limited to: Assign, manage and supervise caseloads of community advocates, Provide direct supervision to Community Advocates, Ensure all services operate utilizing a Client/Family Centered Approach, Manage and track the timeliness of documentation including RRH applications, assessments, individualized service plans and progress notes, Assist and supervise staff’s ability to assess client’s needs, identify options, and assist with goal selection and achievement, Provide direct case management services to clients, Ensure that all housing and community advocates are inputting data into Osnium both accurately and on a timely basis and auditing records for inaccuracies
Manage the documentation, maintenance, and termination of community client records to ensure the documented services provided to clients are in accordance with agency standards and funders. Along with the storage of client files to ensure confidentiality and best practices.
Assist in developing and implementing quality assurance measures to ensure quality service delivery to clients
Provide crisis intervention, support, and guidance to community advocates and clients in a caring and nonjudgmental manner, as needed
Provide a supportive environment for clients and listen to clients with a non-judgmental attitude
Attend and contribute to all agency and community meetings as appropriate for the position
Respect, understand, and promote Journey Center’s mission, values, and goals
Complete agency orientation and training(s) to meet job requirements
Assume additional responsibilities and perform special projects as needed or directed