Housing Case Manager

Allies for Health and Wellbeing•Pittsburgh, PA

7d•$45,000 - $52,000•Hybrid

About The Position

The Case Manager ensures that Allies’ clients living with HIV/AIDS have access to necessary housing, food, medical, mental health, drug & alcohol, and legal services by engaging them in the service planning process, and providing education, counseling, and referrals which promotes optimal health and independent living. Additionally, this position will coordinate the permanent supportive housing program available through HUD (Housing and Urban Development). Allies provides medical and non-medical case management services to clients in Allegheny, Armstrong, Beaver, Butler, Cambria, Fayette, Greene, Indiana, Somerset, Washington, and Westmoreland counties. The position will work collaboratively with other Client Services staff, our Health Advocates, and a multitude of agencies.

Requirements

Demonstrated experience in interviewing clients to gather information about their backgrounds, needs, or progress in order to develop and manage service coordination plans
Demonstrated experience working with a multitude of agencies to coordinate referrals
Demonstrated experience assisting clients from diverse backgrounds and circumstances in obtaining and maintaining housing
Basic knowledge and understanding of AIDS/HIV
Basic knowledge of local resources, referrals, and service systems
Knowledge of HIPAA and Act 148 standards
Knowledge of customer service and conflict resolution
Knowledge of Harm Reduction principles
Experience working with Electronic Health Records Systems
Strong communication and writing skills
Ability to balance and prioritize patient and administrative responsibilities
A Bachelor’s Degree in social work or similar area is required
Current driver’s license, auto insurance, and access to a reliable personal vehicle
Current PA child abuse, PA criminal history, and Federal criminal history clearances are required within the first 30 days of employment

Nice To Haves

An MSW is preferred
Previous experience working with HUD programming
Previous experience working with HMIS

Responsibilities

Work with assigned clients to develop measurable goals and maintain an up-to-date service coordination plan
Assess, monitor, evaluate, and record client progress according to measurable goals described in service coordination plan
Assist clients in determining initial and ongoing eligibility for HUD assistance
Communicate and enforce standards and contracts with clients and landlords
Seek out and maintain relationships with landlords
Maintain data in HMIS (Homeless Management Information System)
Utilize techniques and principles of Harm Reduction, Motivational Interviewing, and Trauma Informed Care
Maintain certifications, documentation, and administrative paperwork in accordance with program policies and procedures
Participate in annual HUD Monitoring process
Accompany clients to medical, housing, and social service-related appointments, and complete home visits and housing inspections
Link client to appropriate resources, in accordance with goals identified in service coordination plan, to provide access to services, and reduce barriers to care
Collaborate and coordinate with other professionals to assess and advocate for client’s medical, housing, and psychosocial needs
Advocate for clients to resolve crises and process emergency funding assistance
Record all client interactions and services in electronic case management system
Provide feedback to improve client services
Treat all clients, community members, and coworkers with dignity, respect, and unconditional positive regard – regardless of criminal history, substance use, sexual or gender identity, ethnic or racial background, or immigration status
Participate in case conferences, HUD meetings, and Ryan White Collaboratives as appropriate
Seek out up-to-date information about Allies’ programs and services, as well as relevant local, regional and national health statistics that will inform and support our Mission
Improve job knowledge by remaining aware of new regulations and best practices; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Embrace and exemplify organizational standards and guiding principles for processes, protocols, and utilization
Commit to Allies’ promise to sustain and extend diversity, equity, and inclusion
Contribute to efforts which build and reinforce Allies’ distinctive, effective, and ethical practices