Senior Care Manager

Housing Works • Long Island City, NY

12d • Onsite

About The Position

The Housing Case Manager (HCM) is responsible for case management and supportive care coordination to asylee families. This role involves assisting approximately thirty (30) families with various needs to ensure their transition from homelessness to stable housing.

Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

• Bachelor’s degree is preferred in social work, psychology, counseling, or related field, or three years of relevant experience in a social service setting.
• Good communication skills, both verbally and written, including the ability to communicate with all levels of management.
• Must be proficient in Microsoft Outlook and Office (Word, Excel, and PowerPoint).
• Knowledgeable of CARES system
• Dependable & flexible.
• Ability to maintain a high level of confidentiality.
• Understanding of harm-reduction practices.
• This position requires working in the office 100% of the time.
• Ability to travel throughout the local NYC community, including utilizing public transportation.
• Ability to work one weekend-day each month.

Nice To Haves

• Bi-lingual (Spanish) preferred.
• Willingness to work occasional overtime and offer flexibility regarding scheduling work time.
• Bi-lingual (Spanish) is strongly preferred.
• Ability to work with the homeless migrant population.
• Exemplary ability to manage multiple tasks using independent judgment and discretion.
• Ability to develop and maintain trusting relationships with a diverse range of stakeholders
• Ability to work in a team but also independently and accurately in a high-paced, deadline-oriented environment.
• Ability to exercise discretion and tact in all interpersonal contacts and always maintain client confidentiality.
• Strong problem solving and conflict resolution skills
• Deep understanding of harm-reduction practices.

Responsibilities

• Provide case management services (conducting psychosocial assessments, developing treatment plans, assisting with obtaining and retrieving vital documents, assisting with applying for benefits and entitlements, performing room inspections, and preparing and gathering documents needed for housing placement) to approximately thirty (30) families.
• Maintain client records as per funder and regulatory requirements.
• Provide referrals and follow-ups when necessary for primary care, substance use, nutrition, clothing, mental health, financial management, and dental.
• Utilizing the vast array of internal services available to families, look to connect (and coordinate) with other departments including: ADHC, Health Services, OASAS, Health Homes, Behavioral Health, Community Partnerships, Legal, and Job-Training.
• Help new clients move into their apartments.
• Assist clients with their transition from homelessness to stable housing.
• In collaboration with the client, develop strength based individualized goals.
• Provide constructive feedback on goal participation during scheduled engagement.
• Assess and discuss financial management with the client, including maintaining an active subsidy, and food and nutritional needs.
• As needed, accompany the client in the community on scheduled appointments.
• Participate in weekly supervision with your supervisor.
• Come to meetings prepared.
• Complete all required reports and paperwork on or before the prescribed deadlines.
• Demonstrate excellent customer service with residents/clients; staff; vendors; and all other relevant stakeholders.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.
• Ensuring clients have updated ILP's (every 30 days.)
• Regular bi-weekly check-ins with clients to monitor and support their progress towards achieving both short-term and long-term goals, including the completion of assessments and Independent Living Plans (ILPs).
• Provide support in identifying housing opportunities, including options such as family reunification, voucher-funded housing, and independent living.
• Conduct monthly room inspections.

Benefits

• Three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• An educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level