Senior Care Manager (RN)

Centene Corporation•Remote-NH, NH

9d•$75,300 - $135,400•Hybrid

About The Position

This position serves the NH Health Families Medicaid population. NH RN Licensure is required. Experience in both Physical Health and Behavioral Health is highly preferred. The position assesses, plans, and implements complex care management activities based on member activities to enable quality, cost-effective healthcare outcomes. It develops a personalized care plan/service plan for care members, addresses issues, and educates members and their families/caregivers on services and benefit options available to receive appropriate high-quality care.

Requirements

Requires a Degree from an Accredited School or Nursing or a Bachelor's degree in Nursing
4 – 6 years of related experience
NH RN Licensure is required
RN - Registered Nurse - State Licensure and/or Compact State Licensure required

Nice To Haves

Experience in both Physical Health and Behavioral Health is highly preferred.

Responsibilities

Develops and continuously assesses ongoing care plans / service plans and collaborates with providers to identify providers, specialist, and/or community resources needed to address member's unmet needs
Coordinates and manages as appropriate between the member and/or family/caregivers and the care provider team to ensure members are receiving adequate and appropriate person-centered care or services
Monitors care plans / service plans and/or member status, change in condition, and progress towards care plan / service plan goals; collaborate with member, caregivers, and appropriate providers to revise or update care plan / service plan as necessary to meet the member's goals / unmet needs
May identify problems/barriers for care management and appropriate care management interventions for escalated cases
Reviews member data to identify trends and improve operating performance and quality care in accordance with state and federal regulations
Reviews referrals information and intake assessments to develop appropriate care plans/service plans
May perform telephonic, digital, home and/or other site outreach to assess member needs and collaborate with resources
Collaborates with healthcare providers as appropriate to facilitate member services and/or treatments and determine a revised care plan for member if needed
Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators
Provides and/or facilitates education to members and their families/caregivers on disease processes, resolving care gaps, healthcare provider instructions, care options, referrals, and healthcare benefits
Partners with leadership team to improve and enhance care and quality delivery for members in a cost-effective manner
May precept clinical new hires by fostering and building core skills, coaching and facilitating their growth, and guiding through the onboarding process to upskill readiness
Provides guidance and support to clinical new hires/preceptees in navigating within a Managed Care Organization (MCO) and provides coaching and shadowing opportunities to bridge gap between classroom training and field practice
Engages and assists New Hire/Preceptee during onboarding journey including responsibility for completing competency check points ensuring readiness for Service Coordination success
Engages in a collaborative and ongoing process with People Leaders and cross functional teams to measure and monitor readiness
Other duties or responsibilities as assigned by people leader to meet business needs
Performs other duties as assigned.
Complies with all policies and standards.