Housing Case Manager (Day Shift)

LIFELONG HEALTH FOR ALL•Seattle, WA

6d•$23 - $36•Onsite

About The Position

Lifelong is a community health organization dedicated to making health and food accessible by removing barriers with relentless compassion. For 40 years, Lifelong has fought health inequities. The Housing Case Manager will manage a caseload of clients receiving housing assistance, providing supportive services to ensure housing stability and address potential issues. This role involves engagement, rapport building, and goal setting focused on housing, financial, and overall health stability, as well as personal client goals. The position requires experience supporting clients with varying degrees of independence, mental stability, and/or active substance use, utilizing harm reduction and Housing First principles. The Case Manager will assist clients in obtaining resources for household items, personal needs, and re-establishing connections to health, financial, and employment services to improve health outcomes and foster self-sufficiency. This is a regular, full-time, non-exempt, union position that is 100% on-site, working day shift from 06:30 AM to 3 PM, Monday through Friday.

Requirements

Bachelor’s degree in a social services field and two years of experience in direct social service or advocacy work, including assessing client needs and/or determining client benefit eligibility.
Two years of proven experience and an understanding of the difficulties that come from working with marginalized populations that may include issues with chronic homelessness, past or current substance use, and ongoing mental health instability.
Working understanding of Harm Reduction and Housing First principles within a Trauma Informed framework.
Able to organize, prioritize multiple projects, and meet deadlines in a time-sensitive environment.
Detail oriented with a high level of accuracy.
Demonstrated flexibility and adaptability.
Possess an understanding of professional boundaries.
Demonstrated skills and working knowledge of Microsoft Office suite of applications, including Excel, Access, and Word.
Experience working in electronic case noting within a database and electronic document collection and storage.
Ability to communicate clearly and professionally in both verbal and written form.
Professional phone skills.
Proven ability to work independently and in a collaborative team environment.
Ability to respond quickly to change.
Ability to develop good working relationships with internal and external providers and partner agencies.
Demonstrated ability to work effectively under stressful conditions, exercising crisis management and de-escalation skills.

Nice To Haves

Working knowledge or training related to the Landlord/Tenant Laws of the City of Seattle/King County is a plus.
Homelessness Management Information System (HMIS) experience helpful.

Responsibilities

Build rapport with clients, identify strengths, and foster growth in self-sufficiency and resiliency to acquire the most stable housing possible.
Support and assist clients from diverse backgrounds with housing placement opportunities, including completing applications and various paperwork.
Provide ongoing support and assistance for formerly chronically unhoused clients who are in transition from housing instability to housing stabilization.
Provide needed advocacy and support with housing integration and retention issues that may arise, addressing ongoing issues that have the potential to hinder the client’s overall health and well-being or housing stabilization. This may include case consultations, property and care team conferences, client behavioral agreements, and navigating housing exits as successfully as possible.
Advocate for client with property management in order to ensure a successful housing placement, including responding to property complaints, enquiries, and questions.
Provide resource connections for physical health, mental health, substance use, and other supportive service needs.
Ensure the highest quality service in a culturally appropriate manner by maintaining quality client service standards and expectations.
Collect needed documentation for program compliance and to measure health & housing outcomes, while keeping client information secure and confidential.
Participate in individual supervision, team meetings, and departmental activities.
Participate in agency meetings, required agency activities, and have a willingness to promote the overall mission of the agency through support and/or participation in agency initiatives and priorities committees.
Other duties as assigned.