Housing Case Manager

Avenue 360 Health and Wellness•Houston, TX

10h

About The Position

Avenue 360 is a Federal Qualified Healthcare Center (FQHC) that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical, dental, and behavioral health needs as well as addressing non-medical drivers of health like housing and transportation. Our compassionate care extends to those with and without insurance. We strive to not only be the provider of choice but the employer of choice. Our Values PACT: We take PRIDE in our work. We bring a positive ATTITUDE. We stay CURIOUS. We are CUSTOMER-SERVICE oriented. We are a TEAM.

Requirements

Bachelor’s degree; major in social work or related field preferred.
At least 1 year of case management or customer service experience required.
Strong interpersonal skills.
Ability to multitask and manage competing priorities.
Strong communication skills—written and verbal.
Strong organizational and time‑management skills.
Attention to detail and accuracy.

Nice To Haves

1 year of recent housing experience with local, state, and/or federal programs preferred.
1 year of experience working with individuals and/or families experiencing homelessness preferred.
Bilingual (English/Spanish) desired.

Responsibilities

Provide permanent supportive housing program participants with case management and supportive services to help maintain housing stability and prevent homelessness.
Ensure high-quality service delivery, accurate documentation, and strong coordination with internal teams, property owners, and community partners.
Assess participants’ eligibility and program appropriateness; obtain required enrollment documentation.
Assist participants in securing appropriate housing based on household size, composition, geographic preference, and other determinants.
Provide case management through on‑site visits, phone consultations, and home visits.
Develop individualized service plans with participant input addressing residential stability, income, education, and health-related goals.
Demonstrate knowledge of community resources and coordinate linkages to services.
Develop and maintain strong working relationships with property owners and property management.
Assist clients with the housing search and rental application process.
Educate clients on Fair Housing laws, tenant rights, and tenant responsibilities.
Determine rent subsidy amounts in accordance with federal guidelines.
Perform Housing Quality Standards (HQS) inspections prior to move‑in and annually.
Secure all required documentation (e.g., W‑9, lease agreements, identification documents).
Prepare and submit monthly rent and utility assistance check requests in a timely manner.
Maintain complete, accurate, and up‑to‑date participant hard‑copy files.
Maintain professional objectivity in emotionally charged situations.
Perform other duties as assigned.
Maintain all data management requirements within the Homeless Management Information System (HMIS).
Enter complete and accurate client information in compliance with agency protocols.
Participates in training courses required by the agency, funding sources, and/or licensure bodies.