Housing Case Manager - House 20 Program

Volunteers Of America, Utah • Salt Lake City, UT

3d • Onsite

About The Position

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. The Geraldine E. King Women's Resource Center exists to meet the distinctive needs of women who are experiencing homelessness by providing shelter, case management, life skills training, and connection to community services and resources. The House 20 Team will serve 20 individuals identified as high utilizers of emergency shelter services, who often struggle with severe mental health disorders, substance use challenges, or co-occurring conditions. The House 20 Case Manager will work alongside a second case manager or a CPSS to provide outreach services, engage clients, and support them towards housing. The team aims for at least 3 to 5 placements into permanent supportive housing, stabilizing housing for high-barrier individuals, and connecting them to long-term behavioral health teams. Case Managers use a person-centered, housing first, and trauma-informed approach, promoting harm reduction services. The objective is to provide Housing First and client-driven case management services to assist clients in achieving stability in housing by connecting them with resources to become more self-sufficient. The center serves at-risk and homeless populations including single women, domestic violence victims, individuals with behavioral health disorders, medically frail/terminally ill individuals, and those exiting prison or jail, with the ultimate goal of assisting all clients in obtaining housing.

Requirements

• A degree in the field of social services and two years’ experience working in the social services field or any combination of education, experience, and training which provides the following knowledge, skills and abilities.
• Must qualify for and pass Utah Department of Human Services Case Management Certification within 60 days of being hired.
• GED or High School Diploma required for Utah Case Management Certification.
• Familiarity with Trauma Informed Care, Motivational Interviewing and Housing First philosophies and willingness to incorporate them in daily work.
• Ability to uphold professional boundaries, confidentiality regulations, and interact professionally with a diverse workforce, clients, and the public.
• Able to communicate effectively and handle difficult situations with professionalism and compassion.
• Ability to utilize trauma-informed practices to act and make sound decisions within the scope of position responsibilities, as well as reach out for supervision for major situations.
• Computer literate with proficiency in Microsoft Office.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• Become CPR and First Aid Certified.
• If driving is a part of the job, must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.
• Must maintain eligible determination through DHHS' continuous background monitoring.

Responsibilities

• Assist clients in developing goals/service plan that will help them overcome homelessness, identify and address barriers to housing.
• Proactive engagement and rapport-building.
• Case management services for housing, medical care, and benefit acquisition.
• Behavioral health support, including connecting to therapy and crisis planning.
• Certified peer support services to assist individuals in life skills and community building.
• Housing retention support through landlord mediation.
• Reduced shelter use among high-barrier individuals.
• Increased housing placement rates.
• Enhanced engagement with behavioral health services.
• Participate in regularly scheduled case review to ensure appropriate case/service planning and referral of clients to the most appropriate service provider.
• Provide direct, Trauma Informed Care case management services to clients, including crisis intervention, outreach, ongoing assessments (i.e. VI-SPDAT, SPDAT, HAST, Lethality Assessment etc.), goal setting, creative problem solving, agency and community resource utilization, and network building.
• Identify priority needs, (i.e. pregnant, IV/IM drug user, dual diagnosis, and other medical conditions) and coordinate services as needed.
• Attend weekly staff/clinical staffing meetings and other meetings as assigned.
• Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices.
• Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility following appropriate policies and procedures.
• Keep records, case management notes, and statistical data as required and participate in research and/or special projects as needed.
• Evaluate own performance to increase effectiveness as a Housing Case Manager.
• Use agency vehicles to provide transportation.
• Attend work on a punctual, regular and predictable basis.
• Attend work as scheduled on a regular and predictable basis and arrive at the designated time.
• Work must be performed on-site due to the need to provide direct client care.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account.
• 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees.
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start.
• Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
• Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees