Housing Case Manager

Friends of Switchpoint Inc•Saint George, UT

just now•Onsite

About The Position

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014. Their mission is to empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency. The vision is for every individual to embody their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing. The organization values Kindness, Connection, Kinship, Self-Worth, and Self-Reliance, and operates under the guiding principles of the Golden Rule, Positive Influence, Leadership, Authenticity, and Transparency. The motto is 'It Takes All of Us to end homelessness.' The purpose of the Housing Case Manager role is to provide appropriate supporting housing services for homeless individuals or families, formulate case plans that promote moving towards self-sufficiency, understand grants and other community housing resources, and assist in locating affordable housing within the client’s budget and grant guidelines.

Requirements

Computer skills including Microsoft Office, UHMIS, and ability to learn new programs.
Experience in Human Services and with a variety of populations (mentally ill, disabled, substance abusers, etc.).
Ability to solve problems, make decisions, resolve conflicts, and LISTEN.
Ability to deal calmly in crisis situations.
Strong interpersonal skills with the ability to be compassionate and firm and always maintain confidentiality.
Knowledge of community resources.
Ability to be flexible.
Human Services experience.
Valid Utah Driver’s License.

Nice To Haves

Associate degree preferred.
Experience with disabilities helpful.

Responsibilities

Serves as the first point of contact and “face” of the Housing Department, greeting clients in person, by phone, and via email.
Manages incoming phone calls, voicemails, and walk-in (drop-in) clients, ensuring timely, respectful, and trauma-informed communication.
Provides clear information on housing programs, services, and community resources.
Conducts initial screenings to determine basic eligibility for housing programs and rental assistance via phone
Distributes and explains applications, program requirements, and next steps.
Refers clients to appropriate internal staff or external partner agencies when needed.
Communicates with program expectations, including requirements and potential outcomes of committee decisions.
Advocates on behalf of clients by presenting relevant information to committees for program consideration.
Ensures client needs and barriers are clearly communicated to support fair and informed decision-making.
Maintains a client-centered, respectful approach in all interactions.
Manages and distributes housing-related email lists, updates, and program announcements.
Coordinates communication between clients and case managers, ensuring follow-up and continuity of care.
Assists with scheduling appointments and maintaining organized communication channels.
Maintains accurate and timely records of client interactions, referrals, and communications.
Assists with basic data entry and documentation in systems as required (e.g., intake notes, logs).
Supports reporting needs by collecting and organizing necessary information.
Provides basic guidance and assistance with resumes, job searches, and employment resources.
Helps connect clients to community services, including housing, employment, and supportive resources.
Ensures clients have access to immediate basic needs information (hygiene, food, etc.) through referrals.
Works closely with other housing staff to ensure smooth daily operations and client flow.
Communicates staff availability and supports coverage when team members are unavailable.
Participates in team meetings and contributes to a positive, collaborative work environment.
Builds and maintains relationships with community partners and service providers.
Other duties as assigned by Manager and assistant manager