Housing Assistant

City of New York • New York City, NY

4d • Onsite

About The Position

The FLD Housing Assistant serves as the internal liaison between developments and central office operations, acting as a vital link between Managers, Assistant Managers, and Housing Assistants in the field. Reporting to the Assistant Housing Manager, the Housing Assistant will have some latitude in acting as a department liaison.

Requirements

• A baccalaureate degree from an accredited college; or
• An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or
• A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or
• A satisfactory equivalent combination of education and experience as described in "1" or "2" above.
• Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience.
• All candidates must have a four-year high school diploma, or its educational equivalent.

Nice To Haves

• Strong Siebel and TSAP navigational skills.

Responsibilities

• Complete, analyze, and conduct essential tasks between the field such as emergency transfers, relocation transfers, inter project transfers, daily apartment selections, prepare weekly statistical reports, daily data entry into TSAP and Siebel.
• Constant telephone communication with NYCHA’s field staff, DHS, District Attorney’s Office, city agencies advocates, applicants and residents.
• Complete processing for the Emergency Transfer Program.
• Monitor rentals for NYCHA, also verifies that apartments do not remain vacant and the proper selection process is being honored.
• Process applications and transfers which are selected daily from TSAP that appear on the Borough Wide List; prepare cover sheets, FLD Transmittals, and e-scan to the selected developments.
• Enter information obtained from the daily selection into Housing Assistants Universal Manual logs, with strong Siebel and TSAP navigational skills.
• Process various types of transfers through the Siebel system, contact developments and residents to obtain documents. Work with PIMS to obtain information relating to residents and move-ins and move-outs.
• Work with various weekly reports to obtain and verify data.
• Research and respond to inquiries from Customer Contact Center and other inquiries’ as assigned.
• Perform other duties as assigned.

Benefits

• A choice of medical coverage plans
• Deferred compensation plans
• A defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree