Housing Assistant II

Bremerton Housing Authority•Bremerton, WA

9d•$26 - $41•Onsite

About The Position

The Housing Assistant assists the Property Managers and Resident Certification Specialist in administering low-income housing program processes. This position provides some customer service for tenants at BHA properties.

Requirements

High School Graduate or General Education Degree (GED): Required
3 or more years of experience in an office setting utilizing Microsoft Office software programs, spreadsheets and/or databases.
2 or more years as a receptionist or other similar customer service experience.
Experienced user of Microsoft Office programs, including Excel, Word, and Outlook.
Must possess a valid driver’s license for use in Washington State with the continued ability to be covered under the Housing Authority’s auto insurance policies.
Accountability - Ability to accept responsibility and account for their actions.
Accuracy - Ability to perform work accurately and thoroughly.
Autonomy - Ability to work independently with minimal supervision.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
Team Builder - Ability to convince a group of people to work toward a goal.
Multi‑Tasking – Ability to manage and complete multiple tasks simultaneously while maintaining accuracy and attention to detail in a fast‑paced office environment.
Time Management – Ability to prioritize tasks, manage time effectively, and meet required deadlines while supporting multiple Property Managers and competing work demands.
Managing Interruptions – Ability to remain focused, organized, and professional while handling frequent interruptions such as phone calls, walk‑in inquiries, and urgent requests.

Nice To Haves

Associate degree (two-year college or technical school) is Strongly Preferred, Field of Study: accounting, business, computer operations, English/Math/Liberal arts, or closely related field.
Experience in low-income housing programs, strongly preferred.

Responsibilities

Maintain a professional image and attitude.
Answer the phone pleasantly and professionally.
Maintain courteous communication with residents, applicants and representatives of other companies.
Process rent received for the BHA residential properties including providing customers with receipts for rent paid.
Assist with lease-up, application process, leases, and other customer paperwork.
Greet and assist customers or clients at the reception desk. Accept customer documentation Answer phone calls and direct the calls to appropriate parties or take messages.
Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken using notes in Yardi.
Run reports and confirm data is correct. Update spreadsheets with current information. File and retrieve documents, records, and report as needed.
Open, sort, and distribute incoming correspondence, including faxes and email.
Prepare responses to correspondence containing routine inquiries.
Create and distribute tenant notices as needed including late notices and notices to pay rent.
Provide clerical assistance to Housing Specialists, Community Connections Team and Property Managers as needed.
Assist Property Managers with vendor issues including utilities, garbage, and on-site contractors.
Assist Property Manager with property issues including the towing of vehicles.
Assist in showing units.
Assist with maintenance work order system including entering work order for residents when necessary.
Order office supplies within established budget guidelines.
Assist in unit inspections process.
Coordinate with residents as necessary to ensure tax credit annual certification is completed timely and accurately.
Assist Property Manager with compliance related documentation.
Other duties as assigned.

Benefits

Medical Insurance-BHA pays 95% for employee only or 90% for family
Vision Insurance-BHA pays 95% for employee only or 90% for family
Dental Insurance – 100% Covered by BHA
Life and AD&D Insurance
Washington State Retirement (PERS)
Washington State Deferred Compensation
Paid Time Off (PTO) Accrual of 150 hours in first year
Washington State Paid Sick Leave – 1 hour for every thirty hours worked (approx. 69 hours per year)
14 Paid Holidays per year
Longevity Pay
Employee Assistance Program
Tuition Reimbursement Opportunities