Housing Assistant I

Bremerton Housing Authority•Bremerton, WA

4d•$24 - $38•Onsite

About The Position

The Housing Assistant I position provides customer service and clerical assistance at the front desk for potential and existing clients, members of the public, and vendors. The position reviews submitted documents for completeness and provides administrative support for the Housing Staff.

Requirements

High School Graduate or General Education Degree (GED): Required.
2 plus years of experience in Customer Service with face to face contact.
Experienced user of Microsoft Office programs, including Excel, Word, and Outlook.
Must possess a valid driver’s license for use in Washington State with the continued ability to be covered under the Housing Authority’s auto insurance policies.

Responsibilities

Greet and assist lobby visitors.
Answer phone calls and direct the calls to appropriate parties.
Assist customers with RENTCafé.
Review submitted forms for completeness and accuracy, ensuring all relevant required fields and supporting documentation are included.
Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken.
Run reports and confirm data is correct. Transfer data from database reports into spreadsheets and verify information.
File and retrieve documents, records, and reports.
Open, sort, and distribute incoming correspondence, including voicemail, faxes and email.
Prepare and/or send mail/email responses to routine inquiries.
Provide clerical assistance to Housing staff as needed.
Keep lobby area clean and presentable for visitors.
Other duties as assigned.

Benefits

Medical Insurance-BHA pays 95% for employee only or 90% for family
Vision Insurance-BHA pays 95% for employee only or 90% for family
Dental Insurance – 100% Covered by BHA
Life and AD&D Insurance
Washington State Retirement (PERS)
Washington State Deferred Compensation
Paid Time Off (PTO) Accrual of 150 hours in first year
Washington State Paid Sick Leave – 1 hour for every thirty hours worked (approx. 69 hours per year)
14 Paid Holidays per year
Longevity Pay
Employee Assistance Program
Tuition Reimbursement Opportunities